[Job - 31107] Sr Business Analyst/Product Analyst for Customer Experience (Salesforce), Brazil

Ciandt · Brazil

Posted 23 days ago

or apply directly on Ciandt's site. We never take the application ourselves.

Is this posting real?

This role has been open: 23 days
Reposted: No
Salary listed: No
Ghost-job risk at Ciandt: low
Hiring momentum: 507 roles opened in the last 90 days
Last confirmed on the employer's board: 2026-09-17

Measured from postings appearing on and disappearing from Ciandt's own lever board since 2026-08-04. Full hiring picture for Ciandt.

About this role

The role of the Sr Business Analyst/Product Analyst focuses on overseeing the requirements for the Consumer Experience Operation within a B2C context for a Consumer Packaged Goods company. The successful candidate will collaborate with cross-functional teams to facilitate the migration to Salesforce Service Cloud and enhance customer interactions across various channels, while also analyzing and documenting business requirements and identifying opportunities for process improvements.

Our read on this posting3.4out of 5

benefits: 5/5
freshness: 4/5
career value: 4/5
role clarity: 4/5
pay transparency: 0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Ciandt as an employer.

What you need

3 to 5 years of experience as a Business Analyst or in a similar product management role
Strong background in Customer Experience environments
Proficient in Business English (written and conversational)
Demonstrated initiative and proactivity
Remote position with some visits to Client and CI&T sites

Nice to have

Experience in Contact Center operations or Business Process Outsourcing (BPO)
Familiarity with Salesforce Service Cloud and its functionalities
Knowledge of product management methodologies

What you get

Health and dental insurance
Meal and food allowance
Childcare assistance
Extended paternity leave
Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass
Profit Sharing and Results Participation (PLR)

Worth weighing

No salary listed
Remote position may require occasional travel
Experience in a specific industry (CPG) may be necessary

Summarised from Ciandt's posting. Read the full original.

Listed by Ciandt on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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