or apply directly on Chartbeat, Inc.'s site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 12 days Chartbeat, Inc.'s roles stay open a median of 41 days
- Reposted
- No
- Salary listed
- No 43% of Chartbeat, Inc.'s roles list one
- Ghost-job risk at Chartbeat, Inc.
- high 6 stale, 0 reposted of 14 open
- Hiring momentum
- 14 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Chartbeat, Inc.'s own greenhouse board since 2026-08-03. Full hiring picture for Chartbeat, Inc..
About this role
The Customer Success Manager at Chartbeat will focus on managing and growing relationships with enterprise customers, ensuring they receive optimal value from the company's products. This role involves anticipating customer needs, facilitating account renewals, and identifying upsell opportunities while collaborating with internal teams. The position requires a proactive approach to customer engagement and may involve travel for meetings and conferences.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Chartbeat, Inc. as an employer.
What you need
- Bachelor’s degree and/or equivalent experience
- 3-5 years of B2B relationship management experience
- Demonstrated experience with consultative relationship building, objection-handling and customer-oriented demo skills, preferably in support of SAAS, cloud, media, marketing or web-analytics platforms
- Proven results consistently growing a portfolio of enterprise customer relationships
- Excellent written, persuasive speaking, demoing and contract negotiation skills
Nice to have
- Experience working with and/or for media organizations
- Demonstrated knowledge of CRM (Salesforce) activity, opportunity and pipeline management preferred
- Familiarity with web/media publishing technologies and debugging tools is a major plus
- Demonstrated evidence of multinational experience; multilingual skills preferred including but not limited to Spanish, French, Japanese and German is a plus
What you get
- Company sponsored private insurance through BUPA and Vitality
- Standard Life pension for UK-based employees
- 18 weeks of leave to birthing parents and 12 weeks of leave for non-birthing parents
- Statutory Maternity Pay (SMP) for up to 39 weeks
- Phone and internet stipend
- Wellness, learning, and coworking reimbursements
Worth weighing
- No specific mention of remote work options, though flexible hours are offered
- Role may require travel, which could impact work-life balance
- Stack includes SAAS and media analytics, which may be beneficial for career growth
Summarised from Chartbeat, Inc.'s posting. Read the full original.
Listed by Chartbeat, Inc. on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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