or apply directly on CGS Immersive's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 19 days CGS Immersive's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 8% of CGS Immersive's roles list one
- Ghost-job risk at CGS Immersive
- high 9 stale, 1 reposted of 13 open
- Hiring momentum
- 24 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from CGS Immersive's own greenhouse board since 2026-08-03. Full hiring picture for CGS Immersive.
About this role
The End-User Support Specialist provides Tier 1 technical and operational support for VR end-users, focusing on configuring and managing Quest devices. Daily tasks include troubleshooting user issues, managing device logistics, and collaborating with internal teams to ensure a seamless user experience. The role also involves maintaining support records and contributing to user documentation.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of CGS Immersive as an employer.
What you need
- 1–3 years of experience in end-user support, help desk, or technical support roles
- Experience supporting hardware devices and end-users in a production environment
- Strong troubleshooting and customer service skills
- Comfortable providing phone-based technical support
- Familiarity with ticketing systems and asset management tools
- Ability to manage multiple requests with strong attention to detail
Nice to have
- Experience supporting VR devices (Quest or similar)
- Knowledge of device provisioning, MDM, or deployment workflows
- Experience with shipping logistics and inventory coordination
- Familiarity with SaaS platforms and user access management
What you get
- A comprehensive benefits package (Health, Dental, Life Insurance and RRSP)
- Remote work from home (available options)
- The opportunity for career growth and development
- A collaborative and inclusive work environment
Worth weighing
- Salary range is relatively low for technical support roles
- Role focuses heavily on Tier 1 support, which may limit exposure to more complex technical challenges
Summarised from CGS Immersive's posting. Read the full original.
Listed by CGS Immersive on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.