or apply directly on Celonis's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 9 days Celonis's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Celonis's roles list one
- Ghost-job risk at Celonis
- low 0 stale, 9 reposted of 283 open
- Hiring momentum
- 370 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Celonis's own greenhouse board since 2026-08-03. Full hiring picture for Celonis.
About this role
As a Senior Service Delivery Manager at Celonis, you will oversee the renewal of Premium Support contracts and manage relationships with customers in the JP/APAC region. Your role involves ensuring adherence to service level agreements, conducting regular meetings with clients, and fostering partnerships across various support teams. You will also be responsible for enhancing customer satisfaction and managing escalations effectively.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Celonis as an employer.
What you need
- 8+ years of work experience in a Global Technical Software Support Center or IT customer service industry
- 6+ years in a customer facing support role
- Proven track record for operational or delivery excellence in a similar role
- Proven leadership skills within a customer support organization
- Strong analytical skills and technical writing skills
- Excellent communication skills for both technical and non-technical audiences
What you get
- Pioneer Innovation
- Ownership from Day 1 with Restricted Stock Units (RSUs)
- Inclusive parental leave policy
- Unlimited PTO and generous PTO globally
- Flexible hybrid work model
- Continuous growth through learning frameworks and mentorship programs
Worth weighing
- No salary listed
- Role involves managing multiple crisis situations
- Requires working during business hours of assigned customers and participation in 24by7 On-call Duty SDM activities
Summarised from Celonis's posting. Read the full original.
Listed by Celonis on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Celonis
- Global Content Graduated Internship (12 months)Madrid, Spain
- Senior Training SpecialistBangalore, India
- Lead Applied Value Engineer - CPGR /CMT -NAMBangalore, India
- Lead Value Engineer - InsuranceMunich, Germany
- Lead Talent Acquisition PartnerRaleigh, US, North Carolina
- Senior Applied Value EngineerMunich, Germany
- Senior Value Engineer - Technology ConsultantRaleigh, US, North Carolina
- Senior Value Engineer - Technology ConsultantRedwood City, US, California