Customer Service Representative - Japanese and English (Interim)
Catawiki · Lisbon, Portugal
Posted 9 days ago
or apply directly on Catawiki's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 9 days Catawiki's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 0% of Catawiki's roles list one
- Ghost-job risk at Catawiki
- high 23 stale, 1 reposted of 49 open
- Hiring momentum
- 100 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Catawiki's own greenhouse board since 2026-08-03. Full hiring picture for Catawiki.
About this role
As a Customer Service Representative at Catawiki, you will engage with a diverse range of customers, addressing their queries and resolving disputes through various communication channels such as chat, email, and phone. Your role will involve mediating between buyers and sellers to find mutually beneficial solutions, while also collaborating with other departments to enhance the overall customer experience.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Catawiki as an employer.
What you need
- 1 to 4 years of direct experience in Customer Service or Content Moderation
- Professional speaking and writing skills in Japanese and English
- Strong analytical and critical thinking skills
- Ability to quickly switch between various customer channels
- Available to work 40 hours per week
- Willing to commute to the Lisbon office and work in the office at least 2 days per week
Nice to have
- Experience with Live Channels
- Previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.)
- Ability to positively interact with your team and other departments
What you get
- A competitive Annual Gross Base Salary of 18.000€ - 23.000€ depending on your level, competencies, and overall experience
- Health Insurance from day 1 (including dental coverage)
- A Work From Home Allowance
- Commuting between your home and our office is covered by Catawiki
- €100 Catavoucher when you join, €50 Catavoucher on your birthday, and an extra day off each year to 'Pursue Your Passion'
- Additional leave for key work anniversaries and important life events
Worth weighing
- Interim fixed-term 7-month contract with possible extension
- Requires commuting to the office at least 2 days a week in Lisbon
- Role involves working weekends and public holidays
Summarised from Catawiki's posting. Read the full original.
Listed by Catawiki on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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