PitchMeAI Jobs
Carvana

Customer Service Representative / Customer Advocate

Carvana · Tempe, AZ

Posted about 3 months ago

or apply directly on Carvana's site. We never take the application ourselves.

Is this posting real?

This role has been open
85 days
Carvana's roles stay open a median of 91 days
Reposted
No
Salary listed
No
48% of Carvana's roles list one
Ghost-job risk at Carvana
high
1810 stale, 318 reposted of 1,810 open
Hiring momentum
1116 roles opened in the last 90 days
↓ down vs. the prior 90 days
Last confirmed on the employer's board
2026-11-14

Measured from postings appearing on and disappearing from Carvana's own greenhouse board since 2026-08-03. Full hiring picture for Carvana.

About this role

As a Customer Care Advocate at Carvana, you will be the primary point of contact for customers navigating the car-buying or selling process. Your role involves building relationships through inbound and outbound calls, utilizing AI technology to enhance customer interactions, and ensuring high-quality service by problem-solving and verifying customer documentation. This position offers opportunities for career growth and pay increases based on performance.

Our read on this posting3.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Carvana as an employer.

What you need

  • Bachelor's degree or 2+ years of customer service experience in a fast-paced environment
  • High school diploma or GED
  • Ability to read, write, speak, and understand English
  • Tech-savviness to navigate multiple systems and learn new tools
  • Resilience and critical thinking skills
  • Strong attention to detail while handling casework

What you get

  • Tuition reimbursement for those pursuing a bachelor's degree
  • Student loan repayment program
  • 401(k) retirement plan with matching contributions
  • Employee Stock Purchase Plan
  • 100% company-paid healthcare premiums for comprehensive medical coverage
  • Dental and vision benefits

Worth weighing

  • Role requires regular weekend and potential holiday shifts
  • Position is full-time with an assigned schedule of 38-45 hours per week
  • Compensation starts at $20/hr with performance-based increases
  • Job description may change at any time with or without notice

Summarised from Carvana's posting. Read the full original.

Listed by Carvana on their greenhouse job board, last confirmed open on 2026-11-14. PitchMeAI is not the employer.

More roles at Carvana

All 1,810 open roles at Carvana →