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Carta

Senior Support Analyst - Private Equity

Carta · Sandy, UT

Posted about 2 months ago

or apply directly on Carta's site. We never take the application ourselves.

Is this posting real?

This role has been open
58 days
Carta's roles stay open a median of 82 days
Reposted
No
Salary listed
No
49% of Carta's roles list one
Ghost-job risk at Carta
high
61 stale, 1 reposted of 65 open
Hiring momentum
92 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Carta's own greenhouse board since 2026-08-03. Full hiring picture for Carta.

About this role

As a Senior Support Analyst for Private Equity at Carta, you will provide exceptional customer service to private equity clients, helping them navigate the Carta platform and addressing their equity compensation needs. Your role involves diagnosing issues, utilizing AI tools for problem-solving, and communicating effectively with a diverse range of users. You will also manage case reviews, conduct training sessions, and drive improvements in support processes while maintaining a proactive and empathetic approach to customer interactions.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Carta as an employer.

What you need

  • 5+ years of experience in software development, technical support, or quality assurance
  • Strong understanding of finance, private equity, venture capital, or related field
  • Strong user empathy and expertise in the full lifecycle of a support case
  • Proactive and self-directed nature
  • Demonstrated ability to thrive in fast-paced, ambiguous environments
  • Comfort with command-line interfaces and basic scripting

Nice to have

  • ECA/CEP certification
  • Claude 101 Certification
  • Experience assisting companies with their Cap table and Equity Plan administration
  • Strong understanding of Ai Tools
  • Experience troubleshooting SSO and authentication flows

Worth weighing

  • No salary listed
  • Role involves high urgency and ambiguity
  • Requires a proactive mindset and creative problem-solving approach
  • Emphasis on using AI tools as a core part of daily workflows

Summarised from Carta's posting. Read the full original.

Listed by Carta on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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