PitchMeAI Jobs
Canopy

Customer Support Specialist - Tier I

Canopy · Draper UT

Posted about 2 months ago

or apply directly on Canopy's site. We never take the application ourselves.

Is this posting real?

This role has been open
58 days
Canopy's roles stay open a median of 62 days
Reposted
No
Salary listed
No
0% of Canopy's roles list one
Ghost-job risk at Canopy
high
9 stale, 0 reposted of 11 open
Hiring momentum
25 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Canopy's own greenhouse board since 2026-08-03. Full hiring picture for Canopy.

About this role

As a Customer Support Specialist - Tier I at Canopy, you will provide exceptional support to users of the company's accounting software through email, in-app chat, and phone. Your role will involve anticipating customer issues, troubleshooting, and advocating for their needs while maintaining a positive attitude. You will also contribute to improving support processes and develop a deep understanding of Canopy's features to drive customer value.

Our read on this posting3.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Canopy as an employer.

What you need

  • Self-starter with desire to take ownership of the role
  • Tech-savvy with ability to learn software quickly
  • Excellent written and verbal communication skills in English
  • Ability to type at 50 wpm or faster
  • Organizational skills and solution-oriented focus
  • Willingness to learn about tax resolution industry and IRS forms

Nice to have

  • Experience in support ticketing systems
  • Previous customer service and support experience
  • 2-3 years experience in a call center environment
  • Experience in the accounting & tax software space

What you get

  • Flexible Paid Time Off
  • Health Benefits including Medical, Dental, and Vision
  • 401(k) matching 100% up to 3%
  • Mental Health support via Impact Suite and Employee Assistance Program
  • Paid New Parent Leave & Birthing Parent Leave
  • Supplemental Benefits including Basic Life & AD&D insurance and disability coverage

Worth weighing

  • Role requires critical thinking and problem-solving, not just scripted responses
  • In-office work required on certain days
  • Potential for evening or weekend coverage based on team needs
  • Fast-paced environment typical of a startup

Summarised from Canopy's posting. Read the full original.

Listed by Canopy on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

More roles at Canopy

All 11 open roles at Canopy →