or apply directly on Cal Alumni Association's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 5 days Cal Alumni Association's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 30% of Cal Alumni Association's roles list one
- Ghost-job risk at Cal Alumni Association
- high 5 stale, 0 reposted of 10 open
- Hiring momentum
- 12 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Cal Alumni Association's own greenhouse board since 2026-08-03. Full hiring picture for Cal Alumni Association.
About this role
The Senior Manager, Front Desk Operations at the Cal Alumni Association is responsible for establishing a high-level customer service environment and overseeing front-of-house operations. This role includes designing and implementing a comprehensive hospitality training program, managing standard operating procedures, and coordinating with various teams to ensure optimal visitor experiences. Additionally, the manager will handle budget management and emergency communication protocols, ensuring a seamless operation at the Alumni House.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Cal Alumni Association as an employer.
What you need
- Bachelor's degree from an accredited institution, or equivalent combination of advanced education and professional operational experience
- A minimum of 5 years of progressive experience overseeing front-of-house operations, corporate hospitality, luxury guest services, or student affairs operations within a complex university or corporate setting
- Proven experience authoring, implementing, and instructing a hospitality training program or customer service curriculum across a diverse, multi-tiered employee workforce
- Advanced procedural writing competence with a track record of translating organizational policies into scalable Standard Operating Procedures (SOPs)
- Exceptional verbal and written communication skills; absolute poise and comfort interacting directly with senior university executives, governing board, executive level employees, institutional donors, and community leaders
- Robust crisis management aptitude with previous experience executing facility-wide emergency communication drills or safety protocols
Nice to have
- Prior professional exposure to the UC campus ecosystem, institutional governance structures, or alumni relations is highly desired
Worth weighing
- No salary listed
- The role requires extensive collaboration with various teams and stakeholders, which may involve navigating complex organizational structures
- The position emphasizes a strong focus on customer service and hospitality training, which may require ongoing adaptation to evolving standards
Summarised from Cal Alumni Association's posting. Read the full original.
Listed by Cal Alumni Association on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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