or apply directly on Butternut Box's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 20 days Butternut Box's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Butternut Box's roles list one
- Ghost-job risk at Butternut Box
- high 30 stale, 1 reposted of 45 open
- Hiring momentum
- 62 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Butternut Box's own greenhouse board since 2026-08-03. Full hiring picture for Butternut Box.
About this role
The Head of Retention CRM will lead the CRM function at Butternut Box, transforming it from a reactive service to a proactive lifecycle engine. This role involves strategizing and optimizing customer journeys across multiple markets, managing a team, and focusing on retention metrics and commercial impact. The position requires collaboration with various departments to ensure a seamless customer experience and effective management of CRM technology and vendor relationships.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 5/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Butternut Box as an employer.
What you need
- Strong experience managing CRM programmes and teams across 5+ markets and languages
- Significant experience designing and executing customer journeys
- Deep experience in a high-growth subscription or high purchase frequency ecommerce environment
- Fluency in retention curves, LTV, discount economics and subscription churn
- Experience in building business cases and making ROI-driven trade-offs
- Ability to prioritize effectively in a high-demand environment
What you get
- 25 days holiday (plus 8 bank holidays) and an additional day for every year of service up to 5 years
- 5 additional, paid 'paws' days off per year for learning, development or personal wellbeing
- £500 personal learning & development budget
- Share options grant
- Significant discount on Fresh food for personal dogs
- Enhanced parental leave
Worth weighing
- No salary listed
- The role requires a strong commitment to collaboration and commuting to the London office three days a week
- Visa sponsorship is not available for this position
- The company emphasizes a diverse and inclusive workplace, which may appeal to candidates looking for such an environment
Summarised from Butternut Box's posting. Read the full original.
Listed by Butternut Box on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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