or apply directly on Bridgeway Benefit Technologies's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days Bridgeway Benefit Technologies's roles stay open a median of 16 days
- Reposted
- No
- Salary listed
- No 0% of Bridgeway Benefit Technologies's roles list one
- Ghost-job risk at Bridgeway Benefit Technologies
- low 1 stale, 0 reposted of 14 open
- Hiring momentum
- 25 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Bridgeway Benefit Technologies's own greenhouse board since 2026-08-03. Full hiring picture for Bridgeway Benefit Technologies.
About this role
The Customer Success Manager (CSM) at Bridgeway will be responsible for managing the entire post-sale customer relationship, focusing on customer satisfaction, retention, and revenue growth. Daily tasks include developing success plans, driving product adoption, mitigating churn risks, and collaborating with various internal teams to ensure customer needs are met. The role also involves engaging with senior stakeholders and using data to inform account strategies and identify expansion opportunities.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Bridgeway Benefit Technologies as an employer.
What you need
- 4+ years in Customer Success, Account Management, or a related client-facing role within a B2B SaaS or technology environment
- Strong executive communication and stakeholder influence skills
- Proficiency with generative AI tools (e.g., Claude, Copilot, ChatGPT)
- Proficiency with CRM systems (e.g., Hubspot, Salesforce)
- Bachelor’s degree in Business, Communications, or a related field
Nice to have
- Proficiency with CS platforms (e.g., Gainsight, Totango, ChurnZero)
- Experience in benefits administration, HR technology, or a related regulated industry
- Experience using generative AI tools such as Claude and Copilot to improve productivity and deliver high-quality outcomes
Worth weighing
- Remote position with travel up to 10%
- Preference for East Coast candidates
- Role involves navigating complex conversations, including billing disputes and customer escalations
- Focus on data-driven engagement strategies and measurable success metrics
Summarised from Bridgeway Benefit Technologies's posting. Read the full original.
Listed by Bridgeway Benefit Technologies on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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