or apply directly on Backbase's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 17 days Backbase's roles stay open a median of 58 days
- Reposted
- No
- Salary listed
- No 0% of Backbase's roles list one
- Ghost-job risk at Backbase
- high 41 stale, 3 reposted of 68 open
- Hiring momentum
- 98 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from Backbase's own greenhouse board since 2026-08-03. Full hiring picture for Backbase.
About this role
As a Customer Success Director at Backbase, you will focus on enhancing customer satisfaction and success across Saudi Arabia by ensuring clients maximize the value of Backbase’s Engagement Banking Platform. Your role will involve building strong relationships with key stakeholders, facilitating discussions to align customer goals with Backbase solutions, and proactively managing customer feedback and product improvement initiatives. Frequent travel across the region is required to engage with clients and support their business objectives.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Backbase as an employer.
What you need
- Bachelor’s degree in Technology, Business, or a related field
- 10+ years of experience in a customer-facing role in KSA
- Experience in customer success management within a software company
- Fluent in Arabic and proficient in English
- Strong focus on customer satisfaction and ability to analyze data for actionable insights
- Exceptional communication, presentation, and interpersonal skills
Nice to have
- Experience in banking or other Financial Services
Worth weighing
- No salary listed
- Role requires frequent travel which may impact work-life balance
Summarised from Backbase's posting. Read the full original.
Listed by Backbase on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
More roles at Backbase
- Delivery DirectorToronto
- Delivery DirectorAtlanta
- Staff Engineer IIndia
- AI Applied Software EngineerKrakow
- Commercial Banking ConsultantAtlanta, Georgia, United States
- Junior iOS EngineerKrakow
- (Services) Security DirectorAmsterdam
- Senior Project ManagerGuadalajara, Jalisco, Mexico