or apply directly on Axuall's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days Axuall's roles stay open a median of 17 days
- Reposted
- No
- Salary listed
- Yes 100% of Axuall's roles list one
- Ghost-job risk at Axuall
- low 0 stale, 0 reposted of 4 open
- Hiring momentum
- 5 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Axuall's own greenhouse board since 2026-08-03. Full hiring picture for Axuall.
About this role
The Senior Customer Success Manager at Axuall will play a crucial role in establishing and operationalizing the company's Customer Success program. This includes designing strategies, building playbooks, and managing customer relationships to drive adoption and satisfaction across Axuall's platform. The role requires collaboration with various teams to ensure a seamless customer journey and to represent customer needs internally.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Axuall as an employer.
What you need
- 5+ years in Customer Success or Account Management in a healthcare tech, SaaS-based product environment
- Demonstrated experience building or significantly maturing a Customer Success function
- Excellent client service skills and the ability to connect with healthcare professionals
- Strong administrative skills and sophistication to manage business processes in complex environments
- Comfort operating with ambiguity and defining structure where none exists
- Strong understanding of the client ecosystem and decision-making processes
What you get
- Comprehensive Health Insurance
- 401(k) with Employer Match
- Wellness Stipend
- Professional Development Reimbursement
- Work From Home Stipend
- Remote Work Flexibility
Worth weighing
- Role requires in-person orientation at headquarters in Cleveland, Ohio, and occasional travel may be needed
- No salary listed beyond the range; actual compensation may vary based on experience and other factors
- The position is remote-first but must be located in a U.S. jurisdiction where Axuall operates
- No visa sponsorship available
Summarised from Axuall's posting. Read the full original.
Listed by Axuall on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Axuall
- Product Configuration SpecialistRemote - US
- Support EngineerRemote - US (Central or Eastern Time)