or apply directly on Axogen's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days Axogen's roles stay open a median of 22 days
- Reposted
- No
- Salary listed
- No 12% of Axogen's roles list one
- Ghost-job risk at Axogen
- high 15 stale, 1 reposted of 41 open
- Hiring momentum
- 65 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Axogen's own greenhouse board since 2026-08-03. Full hiring picture for Axogen.
About this role
The Helpdesk Support Technician at Axogen is responsible for diagnosing and resolving desktop hardware and software issues for employees. This role involves responding to technical assistance requests through a helpdesk ticketing system, providing customer support, and collaborating with other IT teams to ensure smooth operations. The technician will also engage in system maintenance, training staff, and implementing new technology as needed.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Axogen as an employer.
What you need
- 5-7 years hands-on experience in a Help Desk technician or Network Administration role
- College degree with a major in Computer Science/Information Technology, or 2-4 years of related experience, or an equivalent combination of both experience and education in information technology
- A+ Certification and Network + Certification
- Strong customer communication and business skills
- Excellent oral and written communication skills
- Excellent time management and organizational skills
Nice to have
- Microsoft Certification(s)
- Knowledge of the Pharmaceutical Industry or Regulated Industry
- Experience working in a production Internet facing environment
- Familiarity setting up and administrating Windows Server 2008 R2, 2012 R2 and ready to tackle Windows Server 2016
- Experience using Symantec Veritas for backups (or similar product)
What you get
- Comprehensive, high-quality benefits package effective on date of hire
- Educational assistance available for all employees
- Matching 401(k) retirement plan
- Paid holidays, including floating holidays
- Employee Stock Purchase Plan
- Referral incentive program
Worth weighing
- No specific mention of remote work options
- Some travel may be required
- The role requires strong customer service skills due to direct interaction with employees
- The position may involve working with legacy systems and software
Summarised from Axogen's posting. Read the full original.
Listed by Axogen on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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