or apply directly on Ardent's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 7 days Ardent's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 14% of Ardent's roles list one
- Ghost-job risk at Ardent
- high 9 stale, 0 reposted of 14 open
- Hiring momentum
- 86 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Ardent's own greenhouse board since 2026-08-03. Full hiring picture for Ardent.
About this role
The Tier 2/3 Support Specialist at Ardent will provide advanced technical support for various enterprise applications and infrastructure, focusing on troubleshooting and resolving complex incidents and service requests. Daily responsibilities include maintaining ITSM documentation, supporting system changes, conducting root-cause analysis, and preparing operational reports. The role requires effective communication with users and technical teams to ensure service levels are met and issues are resolved efficiently.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Ardent as an employer.
What you need
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related technical field, or equivalent experience
- Minimum of 3 years of relevant professional experience in Tier 2/3 technical support
- Experience diagnosing and resolving technical issues in applications, infrastructure, networks, and integrations
- Experience with formal IT service management processes
- Hands-on experience using ServiceNow or a comparable ITSM/ticketing platform
- Working knowledge of enterprise infrastructure and networking
Worth weighing
- Remote position
- Candidates must be willing to undergo a government background investigation
- No specific salary or benefits mentioned in the posting
Summarised from Ardent's posting. Read the full original.
Listed by Ardent on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Ardent
- ArcGIS Systems Administrator (Top Secret Clearance Required)Huntsville, AL
- ArcGIS Systems Administrator (Top Secret Clearance Required)Washington, D.C. Metro
- Cloud Network EngineerRemote