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Anduril Industries

Customer Success Manager - AIRS

Anduril Industries · Hudson, New Hampshire, United States

Posted 23 days ago

or apply directly on Anduril Industries's site. We never take the application ourselves.

Is this posting real?

This role has been open
23 days
Anduril Industries's roles stay open a median of 45 days
Reposted
No
Salary listed
No
1% of Anduril Industries's roles list one
Ghost-job risk at Anduril Industries
high
1390 stale, 67 reposted of 2,263 open
Hiring momentum
3233 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Anduril Industries's own greenhouse board since 2026-08-03. Full hiring picture for Anduril Industries.

About this role

As a Customer Success Manager at Anduril Industries, you will be responsible for managing the post-sale customer experience, focusing on repairs and upgrades. Your role involves tracking RMA units, providing updates to customers, coordinating with various teams, and identifying process improvements to enhance customer satisfaction and retention.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Anduril Industries as an employer.

What you need

  • 3+ years of experience in production coordination, customer success, account management, or program coordination—ideally in a manufacturing, hardware, defense, or aerospace environment.
  • A proven track record of managing and improving on-time delivery, RMA/returns, or service-level commitments.
  • Comfort navigating ERP and PLM/production-tracking systems (such as Oracle, Odoo, Teamcenter, Forge, or equivalents) to track physical units.
  • Strong customer-facing commercial experience with the ability to deliver both good and bad news clearly and early.
  • Exceptional communication skills, with the ability to translate complex details simply across working-level engineers, finance partners, and executive leadership.
  • Strong cross-functional coordination skills with production, shipping/receiving, and supply chain teams.

Nice to have

  • Familiarity with infrared imaging, detectors, or precision hardware (such as cooled/uncooled infrared cameras, IDCAs, focal plane arrays, or EO/IR sensors) is highly preferred.
  • Familiarity with defense-industry compliance (including DFARS, ITAR, and export control) is a plus.

What you get

  • Comprehensive, competitive benefits package available at little to no cost to employees.
  • Highly competitive equity grants included in the majority of full-time offers.

Worth weighing

  • No specific mention of remote work options or flexibility in hours.
  • The role involves significant cross-functional coordination, which may require strong interpersonal skills and adaptability.
  • The posting emphasizes a proactive approach to customer service, which may involve high-pressure situations.

Summarised from Anduril Industries's posting. Read the full original.

Listed by Anduril Industries on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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