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AlphaSense

Senior Manager, Customer Success Operations

AlphaSense · Remote - United States

Posted about 3 months ago · Previously reposted

or apply directly on AlphaSense's site. We never take the application ourselves.

Is this posting real?

This role has been open
76 days
AlphaSense's roles stay open a median of 81 days
Reposted
Yes
taken down and listed again at least once
Salary listed
No
0% of AlphaSense's roles list one
Ghost-job risk at AlphaSense
high
226 stale, 7 reposted of 230 open
Hiring momentum
328 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from AlphaSense's own greenhouse board since 2026-08-03. Full hiring picture for AlphaSense.

About this role

The Senior Manager, Customer Success Operations at AlphaSense will lead the operationalization of strategic customer projects and enhance the tools and processes for the Customer Success team. This role involves collaborating with various departments, managing a Senior Analyst, and ensuring the effectiveness of customer success metrics and reporting. The manager will also handle escalations and oversee the Quarterly Business Review process to align priorities across the organization.

Our read on this posting2.4out of 5
benefits
2/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of AlphaSense as an employer.

What you need

  • 8+ years of experience within a Revenue organization
  • Prior people management experience
  • Experience owning or administering CS systems such as Salesforce, Gainsight, Clari, Gong, or Tableau
  • Strong project management skills
  • Ability to translate SaaS and Customer Success metrics into strategic narratives
  • Excellent communication skills

Nice to have

  • Experience with SQL or a data warehouse tool such as Snowflake or BigQuery
  • Familiarity with a BI platform such as Tableau

What you get

  • Base compensation range of $177,000 — $195,000 USD
  • Performance-based bonus
  • Equity
  • Generous benefits program

Worth weighing

  • No specific mention of remote work policies or team dynamics
  • Role involves significant cross-functional collaboration, which may require adaptability to different working styles
  • The position is described as fast-paced and challenging, which may not suit everyone

Summarised from AlphaSense's posting. Read the full original.

Listed by AlphaSense on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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