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AlphaSense

Cloud Support Engineer

AlphaSense · Singapore, Central, Singapore

Posted about 3 months ago

or apply directly on AlphaSense's site. We never take the application ourselves.

Is this posting real?

This role has been open
87 days
AlphaSense's roles stay open a median of 87 days
Reposted
No
Salary listed
No
0% of AlphaSense's roles list one
Ghost-job risk at AlphaSense
high
230 stale, 7 reposted of 230 open
Hiring momentum
328 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-29

Measured from postings appearing on and disappearing from AlphaSense's own greenhouse board since 2026-08-03. Full hiring picture for AlphaSense.

About this role

As a Cloud Support Engineer at AlphaSense, you will be responsible for troubleshooting and resolving technical issues within SaaS and private cloud environments, acting as the second line of defense for customer queries. Your day-to-day tasks will involve collaborating with senior engineers, diagnosing problems using logs and traces, and ensuring timely resolution of customer issues while documenting processes and advocating for customer needs.

Our read on this posting2.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of AlphaSense as an employer.

What you need

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
  • 2 - 4 years in technical support, IT operations, cloud operations or a related field
  • Working proficiency with CLI tools (e.g., kubectl, awscli)
  • Scripting skills in Python, JavaScript or similar
  • Working knowledge of GraphQL, REST APIs and MCP-related troubleshooting
  • Familiarity with connecting LLMs to external tools, including multi-agent systems

Nice to have

  • Experience in networking and troubleshooting complex network issues
  • Experience troubleshooting in at least one major cloud platform (preferably AWS) and containerized environments using Kubernetes or Docker
  • Extensive experience working with GraphQL and other web APIs
  • Hands-on experience with Infrastructure as Code tools, such as Crossplane
  • Experience with Search Technologies and Data Storages (e.g. Vespa, ElasticSearch, MongoDB, MySQL)

Worth weighing

  • Role is described as suitable for someone early in their cloud support career, which may imply limited advanced responsibilities initially.
  • No specific salary or benefits information provided in the posting.
  • The position involves a hybrid work model, which may vary in flexibility depending on team needs.

Summarised from AlphaSense's posting. Read the full original.

Listed by AlphaSense on their greenhouse job board, last confirmed open on 2026-10-29. PitchMeAI is not the employer.

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