VP, Customer Sucess
Alethea · New York City or Washington D.C.
Posted 26 days ago · $150,000 to $360,000
or apply directly on Alethea's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 26 days Alethea's roles stay open a median of 41 days
- Reposted
- No
- Salary listed
- Yes 100% of Alethea's roles list one
- Ghost-job risk at Alethea
- low 0 stale, 0 reposted of 3 open
- Hiring momentum
- 4 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Alethea's own greenhouse board since 2026-08-03. Full hiring picture for Alethea.
About this role
The VP of Customer Success at Alethea will lead the development and scaling of the customer success function, focusing on enhancing client relationships and retention strategies. This role involves training and mentoring a team of Customer Success Managers, managing key accounts, and ensuring effective communication of customer needs to the organization. The position requires a hands-on approach to building processes and leveraging technology to drive efficiency and customer satisfaction.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Alethea as an employer.
What you need
- 10+ years in customer-facing leadership roles (customer success, account management, or client services)
- Experience building/scaling a customer success function in an emerging market or category-creating company
- Deep experience with communications, corporate affairs, or public affairs buyers
- Demonstrated experience managing C-level relationships and high-stakes accounts
- Experience as a player/coach, owning key accounts while training and mentoring others
Nice to have
- Experience in strategic communications consulting, a PR agency, or broader consulting/advisory environment
- Background in narrative intelligence, threat intelligence, social listening, or related security/comms-adjacent categories
- Familiarity with the comms/PR industry ecosystem and practitioner networks
- Experience managing both SaaS/technology accounts and managed-service/advisory accounts
What you get
- Salary and stock options negotiated based on experience, total compensation range of $150,000 to $360,000
- Fully funded gold-tier healthcare, dental, and vision
- 50% of dependent coverage provided by the employer
- Employer provided life and AD&D insurance
- Employee Assistance Program with mental wellbeing support
- Flexible vacation and sick leave, including office closure between Christmas and New Year’s
Worth weighing
- No specific mention of the tech stack or tools used in customer success processes
- The role requires a strong ability to navigate ambiguity and build from a partially established model
- High level of responsibility in managing C-suite relationships and strategic accounts
- The position is heavily focused on building and scaling rather than maintaining existing structures
Summarised from Alethea's posting. Read the full original.
Listed by Alethea on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.