PitchMeAI Jobs
Airbnb

Spécialiste au Support Premium

Airbnb · Canada

Posted about 3 months ago

or apply directly on Airbnb's site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
Airbnb's roles stay open a median of 81 days
Reposted
No
Salary listed
No
0% of Airbnb's roles list one
Ghost-job risk at Airbnb
high
168 stale, 16 reposted of 173 open
Hiring momentum
323 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Airbnb's own greenhouse board since 2026-08-03. Full hiring picture for Airbnb.

About this role

As a Premium Support Specialist at Airbnb, you will provide exceptional customer service to key community members, including the Luxe segment. Your role involves managing complex cases, communicating with clients through various channels, and ensuring complete resolution while fostering strong relationships. You will also be responsible for identifying opportunities to enhance user experience and collaborating with internal stakeholders.

Our read on this posting2.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Airbnb as an employer.

What you need

  • At least 3 years of relevant experience in multicultural customer service teams, preferably in the hospitality sector
  • Experience in handling high-level client interactions and conflict resolution
  • Excellent verbal and written communication skills in English and French
  • Strong problem-solving abilities and customer service expertise
  • Ability to work weekends and holidays, with flexible scheduling
  • Proficiency in computer skills including Apple/Mac OS, Google Suite, and CRM systems

Nice to have

  • Experience in the hospitality industry, especially with high-end clientele
  • Previous experience using phone, messaging, or live chat for customer interactions

What you get

  • Base pay range of $58,000 — $64,000 CAD
  • Potential for bonus, equity, benefits, and Employee Travel Credits

Worth weighing

  • Role requires working evenings and weekends, with a set schedule that may change based on business needs
  • No specific details on additional benefits or perks beyond salary and potential bonuses
  • The position is based in Canada, with specific provinces listed for eligibility

Summarised from Airbnb's posting. Read the full original.

Listed by Airbnb on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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