PitchMeAI Jobs
Airbnb

Manager, Premium Support

Airbnb · Canada

Posted about 3 months ago

or apply directly on Airbnb's site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
Airbnb's roles stay open a median of 81 days
Reposted
No
Salary listed
No
0% of Airbnb's roles list one
Ghost-job risk at Airbnb
high
168 stale, 16 reposted of 173 open
Hiring momentum
323 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Airbnb's own greenhouse board since 2026-08-03. Full hiring picture for Airbnb.

About this role

The Manager, Premium Support at Airbnb is responsible for leading a team of customer service ambassadors, ensuring high-quality support for the community. Daily tasks include managing complex issues, coaching team members, overseeing performance, and collaborating on staffing needs. The role requires strong leadership, organizational skills, and the ability to adapt in a fast-paced environment.

Our read on this posting2.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Airbnb as an employer.

What you need

  • 8+ years of progressive experience in a customer service or operations role
  • 5 years of experience directly managing staff
  • Experience in driving improved performance of teams as a line manager
  • Experience managing high severity/sensitivity cases
  • Experience in data analysis and reporting to identify performance trends
  • Strong communication skills in both written and spoken English

Nice to have

  • Proficiency in data analysis and reporting tools (tableau, SQL, Excel, Google Sheets)
  • Cultural competency and commitment to fostering diversity and inclusion

What you get

  • Annual pay range of $94,000 — $117,000 CAD
  • Potential eligibility for bonus, equity, benefits, and Employee Travel Credits

Worth weighing

  • Role is newly created and does not replace an existing position
  • Remote eligible but must live in specific Canadian provinces
  • No specific mention of career advancement opportunities or training programs

Summarised from Airbnb's posting. Read the full original.

Listed by Airbnb on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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