PitchMeAI Jobs
Airbnb

Gestionnaire, Soutien Premium

Airbnb · Canada

Posted about 3 months ago

or apply directly on Airbnb's site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
Airbnb's roles stay open a median of 81 days
Reposted
No
Salary listed
No
0% of Airbnb's roles list one
Ghost-job risk at Airbnb
high
168 stale, 16 reposted of 173 open
Hiring momentum
323 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Airbnb's own greenhouse board since 2026-08-03. Full hiring picture for Airbnb.

About this role

The Gestionnaire, Soutien Premium at Airbnb is responsible for providing exceptional customer service management to the Airbnb community. This full-time leadership role involves overseeing a team of 10 to 15 ambassadors, coaching them to meet high service standards, managing complex customer issues, and ensuring operational efficiency. The position requires strong organizational skills and the ability to adapt in a fast-paced environment while fostering a culture of accountability and professional development within the team.

Our read on this posting2.4out of 5
benefits
2/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Airbnb as an employer.

What you need

  • 8+ years of progressive experience in customer service or operations
  • 5+ years of direct personnel management experience
  • Demonstrable experience in team performance improvement as a hierarchical manager
  • Experience in real-time crisis resource deployment and decision-making
  • Experience in data analysis and reporting to identify performance trends
  • Ability to translate global objectives into actionable team strategies

Nice to have

  • Experience with tools for data analysis and reporting (Tableau, SQL, Excel, Google Sheets)
  • Experience in managing sensitive or serious customer issues
  • Ability to work weekends, holidays, and on-call as needed

What you get

  • Base pay range of $94,000 — $117,000 CAD
  • Potential eligibility for bonus, equity, benefits, and Employee Travel Credits
  • Remote work eligibility within certain provinces in Canada

Worth weighing

  • No specific mention of required language skills other than English; bilingualism may be beneficial
  • Role is newly created, which may imply a lack of established processes or support
  • Position may involve occasional in-office work or off-site meetings, depending on manager agreement

Summarised from Airbnb's posting. Read the full original.

Listed by Airbnb on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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