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Airbnb

Community Support Forecasting and Demand Planning Analyst

Airbnb · United States

Posted about 3 months ago

or apply directly on Airbnb's site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
Airbnb's roles stay open a median of 81 days
Reposted
No
Salary listed
No
0% of Airbnb's roles list one
Ghost-job risk at Airbnb
high
168 stale, 16 reposted of 173 open
Hiring momentum
323 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Airbnb's own greenhouse board since 2026-08-03. Full hiring picture for Airbnb.

About this role

The Community Support Forecasting and Demand Planning Analyst at Airbnb is responsible for demand forecasting and long-term planning for multi-channel contact center operations. This role involves statistical modeling, advanced analytics, and collaboration with various stakeholders to optimize workforce decisions and ensure service level objectives are met. Daily tasks include developing forecasting models, analyzing operational data, and presenting insights to senior leadership.

Our read on this posting2.2out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Airbnb as an employer.

What you need

  • 10+ years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics
  • Bachelor’s degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related quantitative field
  • Strong foundation in probability, statistics, and optimization
  • Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression, hypothesis testing) and capacity models (Erlang, queueing theory, service-level and utilization modeling)
  • Strong understanding of contact center metrics (AHT, ASA, service level, shrinkage, occupancy)
  • Advanced analytical skills with strong proficiency in Excel, Google Sheets, SQL, Python and data visualization tools such as Tableau

Nice to have

  • Experience supporting large-scale, multi-site, or global contact center environments
  • Experience with WFM tools (e.g., NICE, Verint, Aspect) or planning platforms (e.g., Anaplan)

What you get

  • Base pay range of $168,000 — $210,000 USD
  • May be eligible for bonus, equity, benefits, and Employee Travel Credits

Worth weighing

  • Role involves complex statistical modeling which may require continuous learning and adaptation to new techniques
  • Remote eligible position, but must reside in a state where Airbnb has a registered entity
  • No specific mention of work-life balance or flexible hours

Summarised from Airbnb's posting. Read the full original.

Listed by Airbnb on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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