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Agoda

Workforce Management - Senior Associate Manager - Real Time (Bangkok, Kuala Lumpur, Gurgaon, Pune Based - Relocation Provided)

Agoda · Gurgaon, Bangkok, Pune & Kuala Lumpur

Posted about a month ago

or apply directly on Agoda's site. We never take the application ourselves.

Is this posting real?

This role has been open
30 days
Agoda's roles stay open a median of 45 days
Reposted
No
Salary listed
No
3% of Agoda's roles list one
Ghost-job risk at Agoda
low
0 stale, 33 reposted of 296 open
Hiring momentum
431 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Agoda's own greenhouse board since 2026-08-03. Full hiring picture for Agoda.

About this role

The Senior Associate WFM Manager at Agoda is responsible for leading a Workforce Management team, focusing on coaching, performance management, and fostering a positive work environment. This role involves collaborating with various stakeholders to meet company objectives, analyzing performance data, and ensuring effective communication within the team. The manager is also expected to be a subject matter expert in WFM concepts and support the team in overcoming challenges.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Agoda as an employer.

What you need

  • 6+ years of WFM experience
  • Deep hands-on experience designing and configuring omnichannel routing strategies using platforms such as Amazon Connect, Genesys Cloud/PureCloud, or equivalent CCaaS/ACD systems
  • Proven ability to build routing logic from the ground up based on complex business requirements
  • Strong understanding of contact center architecture and translating business needs into technical routing designs
  • Experience integrating routing platforms with CRM/WFM/reporting tools (e.g., Salesforce, Verint, NICE)
  • Comfortable working directly with engineering/IT teams to implement and troubleshoot routing configurations

What you get

  • Full visa sponsorship and relocation assistance available

Worth weighing

  • No salary listed
  • The role requires significant experience in a technical environment, which may limit applicants without such a background
  • The position involves a high level of responsibility in managing team performance and expectations
  • The job requires collaboration with engineering/IT teams, which may require additional technical skills

Summarised from Agoda's posting. Read the full original.

Listed by Agoda on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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