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Agoda

Workforce Management - Senior Associate Manager - Capacity (Kuala Lumpur, Gurgaon, Pune Based)

Agoda · Gurgaon, Bangkok, Pune & Kuala Lumpur

Posted about 3 months ago

or apply directly on Agoda's site. We never take the application ourselves.

Is this posting real?

This role has been open
103 days
Agoda's roles stay open a median of 103 days
Reposted
No
Salary listed
No
3% of Agoda's roles list one
Ghost-job risk at Agoda
high
296 stale, 33 reposted of 296 open
Hiring momentum
91 roles opened in the last 90 days
↓ down vs. the prior 90 days
Last confirmed on the employer's board
2026-11-14

Measured from postings appearing on and disappearing from Agoda's own greenhouse board since 2026-08-03. Full hiring picture for Agoda.

About this role

The Workforce Management (WFM) Senior Associate Manager is responsible for leading a team of WFM Capacity Planners, ensuring they meet performance targets and KPIs. The role involves coaching team members, managing data analysis and reporting, collaborating with internal stakeholders, and contributing to WFM's overall performance and culture. The manager will also engage in capacity modeling and process improvement initiatives while maintaining effective communication with senior stakeholders.

Our read on this posting2.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Agoda as an employer.

What you need

  • Experience in people leadership
  • Strong knowledge of WFM concepts
  • Ability to analyze data and make decisions based on metrics
  • Effective verbal and written communication skills
  • Experience in KPI management
  • Ability to foster a positive team culture

Nice to have

  • Experience being a functional lead
  • Experience in setting functional level OKRs
  • Experience in presenting to Director-level stakeholders
  • Project Management qualifications (e.g. Prince or SixSigma)
  • Experience in SQL, Python, metabase, etc.

Worth weighing

  • No salary listed
  • Role involves significant leadership responsibilities
  • Focus on data analysis and reporting may require advanced analytical skills
  • Collaboration with various teams may lead to a dynamic work environment

Summarised from Agoda's posting. Read the full original.

Listed by Agoda on their greenhouse job board, last confirmed open on 2026-11-14. PitchMeAI is not the employer.

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