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Agoda

Support Associate - Vietnamese Speaking (Based in Bangkok with relocation support)

Agoda · Bangkok

Posted about 2 months ago

or apply directly on Agoda's site. We never take the application ourselves.

Is this posting real?

This role has been open
66 days
Agoda's roles stay open a median of 103 days
Reposted
No
Salary listed
No
3% of Agoda's roles list one
Ghost-job risk at Agoda
high
296 stale, 33 reposted of 296 open
Hiring momentum
91 roles opened in the last 90 days
↓ down vs. the prior 90 days
Last confirmed on the employer's board
2026-11-14

Measured from postings appearing on and disappearing from Agoda's own greenhouse board since 2026-08-03. Full hiring picture for Agoda.

About this role

As a Support Associate at Agoda in Bangkok, you will assist customers and partners primarily in Vietnamese and English, addressing inquiries through phone, email, and chat. Your role involves problem-solving, handling booking issues, and collaborating with various teams to ensure customer satisfaction while meeting individual and team KPIs. You will be part of a dynamic, data-driven team that values feedback and continuous improvement.

Our read on this posting3.4out of 5
benefits
4/5
freshness
5/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Agoda as an employer.

What you need

  • Excellent spoken and written Vietnamese and English skills
  • Good command of spoken and written English language and be a Native Vietnamese
  • English proficiency result e.g. at least 650 TOIEC or 6.0 IELTS test
  • Immaculate telephone manners and communication skills
  • Excellent listening skills
  • Critical-thinker with attention to detail

Nice to have

  • Prior working experience in customer support, contact center, or service roles
  • Experience in travel, e-commerce, hospitality, or BPO is a plus
  • Experience working with international customers or partners
  • Familiarity with contact center, CRM, or ticketing systems
  • Additional language skills beyond the core required languages for the role if any

What you get

  • Competitive compensation with performance-based incentives
  • Annual discretionary performance bonus
  • Health insurance and other locally competitive benefits
  • Agoda travel discounts and special rates on accommodation and related products
  • Work from anywhere for up to 30 days per year
  • Structured training, coaching, and clear performance metrics

Worth weighing

  • Rotational shifts including mornings, evenings, and nights required
  • May be required to work on public holidays
  • Role involves handling a high volume of inquiries which may be stressful

Summarised from Agoda's posting. Read the full original.

Listed by Agoda on their greenhouse job board, last confirmed open on 2026-11-14. PitchMeAI is not the employer.

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