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Agoda

Senior Incident Management Specialist

Agoda · Cairo, Cairo, Egypt, Kuala Lumpur, Malaysia

Posted about 3 months ago

or apply directly on Agoda's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Agoda's roles stay open a median of 80 days
Reposted
No
Salary listed
No
3% of Agoda's roles list one
Ghost-job risk at Agoda
high
280 stale, 33 reposted of 296 open
Hiring momentum
431 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Agoda's own greenhouse board since 2026-08-03. Full hiring picture for Agoda.

About this role

As a Senior Incident Management Specialist at Agoda, you will lead the response to complex incidents affecting customers and business operations. Your role involves assessing situations, coordinating cross-functional teams, developing response strategies, and ensuring effective communication throughout the incident lifecycle. You will also conduct post-incident analyses to improve future responses and maintain comprehensive documentation of incidents.

Our read on this posting2.2out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Agoda as an employer.

What you need

  • 5+ years of experience in incident management, crisis response, business continuity, or operations management, preferably in the travel, e-commerce, or technology sectors
  • Hands-on experience with Jira Service Management or similar ITSM tooling
  • Exceptional communication skills in English, tailored to different audience types
  • Strong facilitation abilities for leading discussions and post-incident reviews
  • Adaptability and resilience in high-pressure situations
  • Analytical mindset with capacity to identify patterns and translate insights into actionable recommendations

Nice to have

  • Project management experience
  • Experience creating and delivering training or simulation exercises

Worth weighing

  • No salary listed
  • Role requires working fixed and rotational shifts supporting a 24x7 model
  • No relocation/visa support provided for this role

Summarised from Agoda's posting. Read the full original.

Listed by Agoda on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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