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Agoda

H2 2026 Support Associate - English (Kuala Lumpur)

Agoda · Kuala Lumpur

Posted about 2 months ago

or apply directly on Agoda's site. We never take the application ourselves.

Is this posting real?

This role has been open
68 days
Agoda's roles stay open a median of 80 days
Reposted
No
Salary listed
No
3% of Agoda's roles list one
Ghost-job risk at Agoda
high
280 stale, 33 reposted of 296 open
Hiring momentum
431 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Agoda's own greenhouse board since 2026-08-03. Full hiring picture for Agoda.

About this role

As a Support Associate at Agoda in Kuala Lumpur, you will provide outstanding service to customers and partners through various communication channels including phone, email, and chat. Your role involves handling a high volume of inquiries, resolving booking issues, and collaborating with other teams to ensure customer satisfaction. You'll also develop expertise in Agoda's product lines while working in a fast-paced, data-driven environment that values feedback and continuous improvement.

Our read on this posting3.0out of 5
benefits
4/5
freshness
3/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Agoda as an employer.

What you need

  • Strong customer focus and a genuine desire to help others
  • Excellent spoken and written English skills
  • Ability to stay calm, accurate, and professional under pressure
  • Good problem-solving skills, using guidelines and data to make decisions effectively
  • Flexibility to adapt to new tools, processes, and feedback
  • Ability to manage time and priorities in a fast-paced, high-volume environment

Nice to have

  • Prior working experience in customer support, contact center, or service roles
  • Experience in travel, e-commerce, hospitality, or BPO is a plus
  • Experience working with international customers or partners
  • Familiarity with contact center, CRM, or ticketing systems
  • Additional language skills beyond the core required languages for the role if any

What you get

  • Competitive compensation with performance-based incentives
  • Annual discretionary performance bonus
  • Health insurance and other locally competitive benefits
  • Agoda travel discounts and special rates on accommodation and related products
  • Work from anywhere for up to 30 days per year
  • Structured training, coaching, and clear performance metrics

Worth weighing

  • Role requires working rotational shifts, including nights and public holidays
  • Work primarily from home with occasional on-site collaboration days
  • High volume of inquiries may lead to a fast-paced and stressful work environment

Summarised from Agoda's posting. Read the full original.

Listed by Agoda on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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