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Agoda

Customer Experience Specialist - English & Mandarin (Foshan, China)

Agoda · Foshan, China

Posted about a month ago

or apply directly on Agoda's site. We never take the application ourselves.

Is this posting real?

This role has been open
30 days
Agoda's roles stay open a median of 45 days
Reposted
No
Salary listed
No
3% of Agoda's roles list one
Ghost-job risk at Agoda
low
0 stale, 33 reposted of 296 open
Hiring momentum
431 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Agoda's own greenhouse board since 2026-08-03. Full hiring picture for Agoda.

About this role

As a Customer Experience Specialist at Agoda, you will deliver excellent customer service to guests and partners through various communication channels, including phone, email, and messaging. Your role involves managing inquiries, contributing to business strategies, and identifying process improvements while maintaining open communication with team leaders. You will also handle operational issues and ensure a high level of customer satisfaction in a fast-paced environment.

Our read on this posting2.8out of 5
benefits
3/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Agoda as an employer.

What you need

  • Excellent command of spoken and written English and Mandarin
  • Customer service skills including attentiveness, empathy, patience, and consistency
  • Excellent listening skills and critical thinking with attention to detail
  • Minimum typing speed of 35 words per minute
  • Willingness to work on 24/7 rotating shifts including public holidays and weekends
  • Ability to work independently and in a team environment

Nice to have

  • Prior experience in customer/partner facing roles for at least a year
  • Written and spoken proficiency in Cantonese

What you get

  • A highly diverse, multicultural work environment
  • Hybrid Work Model with a one-time WFH allowance
  • Agoda staff discount on bookings
  • Career development opportunities
  • Supplemental medical and life insurance
  • Employee well-being programs

Worth weighing

  • No salary listed
  • Role requires working on rotating shifts, including weekends and public holidays
  • Fast-paced work environment may be challenging for some candidates

Summarised from Agoda's posting. Read the full original.

Listed by Agoda on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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