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Agoda

2027 Hiring Pool - Operational Excellence & Automation - Project Management, Customer Experience Group (Based in Bangkok, Thailand | Relocation Provided)

Agoda · Bangkok

Posted about 3 months ago

or apply directly on Agoda's site. We never take the application ourselves.

Is this posting real?

This role has been open
77 days
Agoda's roles stay open a median of 103 days
Reposted
No
Salary listed
No
3% of Agoda's roles list one
Ghost-job risk at Agoda
high
296 stale, 33 reposted of 296 open
Hiring momentum
91 roles opened in the last 90 days
↓ down vs. the prior 90 days
Last confirmed on the employer's board
2026-11-14

Measured from postings appearing on and disappearing from Agoda's own greenhouse board since 2026-08-03. Full hiring picture for Agoda.

About this role

In this role, you will lead a portfolio of global operational excellence and automation initiatives within Agoda's Customer Experience Group. Your responsibilities include driving process improvements, leveraging automation and AI, and managing a high-performing team to enhance customer satisfaction and operational efficiency. You will collaborate with various teams to ensure successful implementation of strategic initiatives and maintain a focus on data-driven decision-making.

Our read on this posting3.0out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Agoda as an employer.

What you need

  • Freshers until 8+ years of experience in project/program management, operations, customer experience, process improvement, strategy, management consulting, or similar fields.
  • Significant people leadership experience, including building and managing high-performing teams.
  • Proven track record of leading complex, cross-functional initiatives from idea to implementation, with measurable business impact.
  • Strong analytical mindset; comfortable with numbers and quantitative problem solving.
  • Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions.
  • Demonstrated experience in process improvement and CX transformation, ideally in operations or customer support environments.

Nice to have

  • Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects.
  • Comfort working with or overseeing workflow/automation/agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams.
  • Exposure to AI/ML-driven solutions in an operational or CX context.
  • Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost-to-serve.
  • Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint).

What you get

  • Competitive compensation package (relocation support and visa support provided for successful overseas candidates)
  • Exciting, high-impact career opportunity with a major global OTA, including potential moves between teams and global locations.
  • Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds.
  • Continuous learning and development opportunities through corporate learning programs.
  • Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia.

Worth weighing

  • No specific salary listed.
  • The role is part of a hiring pool for 2027, which may imply a longer wait for the position to be filled.
  • The emphasis on both technical and non-technical collaboration suggests a need for versatility in skill sets.

Summarised from Agoda's posting. Read the full original.

Listed by Agoda on their greenhouse job board, last confirmed open on 2026-11-14. PitchMeAI is not the employer.

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