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Agoda

2027 Hiring Pool - Operational Excellence & Automation - Project Management, Customer Experience Group (Based in Bangkok, Thailand | Relocation Provided)

Agoda · Bangkok

Posted 19 days ago

or apply directly on Agoda's site. We never take the application ourselves.

Is this posting real?

This role has been open
19 days
Agoda's roles stay open a median of 45 days
Reposted
No
Salary listed
No
3% of Agoda's roles list one
Ghost-job risk at Agoda
low
0 stale, 33 reposted of 296 open
Hiring momentum
431 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Agoda's own greenhouse board since 2026-08-03. Full hiring picture for Agoda.

About this role

In this role, you will lead a portfolio of global operational excellence and automation initiatives within Agoda's Customer Experience Group. Your responsibilities include driving process improvements, leveraging automation and AI, and managing a high-performing team to enhance customer satisfaction and operational efficiency. You will collaborate with various teams to ensure successful implementation of strategic initiatives and maintain a focus on data-driven decision-making.

Our read on this posting3.0out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Agoda as an employer.

What you need

  • Freshers until 8+ years of experience in project/program management, operations, customer experience, process improvement, strategy, management consulting, or similar fields.
  • Significant people leadership experience, including building and managing high-performing teams.
  • Proven track record of leading complex, cross-functional initiatives from idea to implementation, with measurable business impact.
  • Strong analytical mindset; comfortable with numbers and quantitative problem solving.
  • Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions.
  • Demonstrated experience in process improvement and CX transformation, ideally in operations or customer support environments.

Nice to have

  • Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects.
  • Comfort working with or overseeing workflow/automation/agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams.
  • Exposure to AI/ML-driven solutions in an operational or CX context.
  • Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost-to-serve.
  • Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint).

What you get

  • Competitive compensation package (relocation support and visa support provided for successful overseas candidates)
  • Exciting, high-impact career opportunity with a major global OTA, including potential moves between teams and global locations.
  • Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds.
  • Continuous learning and development opportunities through corporate learning programs.
  • Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia.

Worth weighing

  • No specific salary listed.
  • The role is part of a hiring pool for 2027, which may imply a longer wait for the position to be filled.
  • The emphasis on both technical and non-technical collaboration suggests a need for versatility in skill sets.

Summarised from Agoda's posting. Read the full original.

Listed by Agoda on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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