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Adyen

Team Lead - Quality Assurance, Support Excellence

Adyen · Chicago

Posted 16 days ago · $160,000 - $220,000

or apply directly on Adyen's site. We never take the application ourselves.

Is this posting real?

This role has been open
16 days
Adyen's roles stay open a median of 45 days
Reposted
No
Salary listed
Yes
37% of Adyen's roles list one
Ghost-job risk at Adyen
low
0 stale, 49 reposted of 234 open
Hiring momentum
373 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Adyen's own greenhouse board since 2026-08-03. Full hiring picture for Adyen.

About this role

As the Team Lead for Quality Assurance at Adyen, you will oversee the transition from manual QA to AI-led evaluation models, defining the long-term QA vision and ensuring high-quality support experiences for customers. You will lead a small team, develop QA frameworks, and implement strategies that improve key support metrics like CSAT and NPS. Your role will also involve establishing training mechanisms and continuously evolving QA processes to leverage automation and ensure compliance in a regulated environment.

Our read on this posting4.2out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Adyen as an employer.

What you need

  • 7+ years of experience in Quality Assurance or Support
  • 5+ years leading QA teams
  • Proven experience designing and implementing AI-led QA solutions
  • Deep expertise in QA methodologies
  • Experience operating in a regulated environment
  • Strong grasp of compliance, controls, and documentation requirements

What you get

  • Annual base salary range of $160,000 - $220,000
  • Equity (RSUs)
  • 401(k)
  • Health, dental, vision insurance
  • In-office expectations of at least 3 days a week

Worth weighing

  • Role requires strong experience in AI-led QA solutions, which may limit candidates without this background
  • Position is office-first, requiring in-person work at least 3 days a week
  • No specific details on the team size beyond 2-3 QA Specialists
  • Compensation is based on qualifications and experience, which may vary widely

Summarised from Adyen's posting. Read the full original.

Listed by Adyen on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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