or apply directly on Adyen's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 20 days Adyen's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 37% of Adyen's roles list one
- Ghost-job risk at Adyen
- low 0 stale, 49 reposted of 234 open
- Hiring momentum
- 373 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Adyen's own greenhouse board since 2026-08-03. Full hiring picture for Adyen.
About this role
As the Head of Technical Support for EMEA at Adyen, you will lead a large team focused on enhancing the technical support experience for major clients. Your role involves defining and executing support strategies, driving change management, and collaborating with various departments to ensure alignment with regional needs. You will also be responsible for translating customer feedback into actionable improvements and fostering a culture of continuous improvement within the team.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Adyen as an employer.
What you need
- 15+ years of experience in enterprise-level customer support
- Experience managing and scaling regional or global support organizations (50+ FTE)
- Experience leading B2B frontline, tiered, and technical support functions in complex environments
- Deep familiarity with ticketing systems such as Salesforce Service Cloud
- Significant work history in customer-facing and agent-facing generative AI and impactful automation
- Strategic thinking skills to translate customer feedback and performance data into long-term plans
Worth weighing
- Role requires relocation to Amsterdam or being based there
- Office-first company with no remote-only roles offered
- Focus on change management may involve challenging legacy processes
Summarised from Adyen's posting. Read the full original.
Listed by Adyen on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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