or apply directly on Aceable's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 6 days Aceable's roles stay open a median of 37 days
- Reposted
- No
- Salary listed
- No 50% of Aceable's roles list one
- Ghost-job risk at Aceable
- moderate 2 stale, 0 reposted of 6 open
- Hiring momentum
- 8 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Aceable's own greenhouse board since 2026-08-03. Full hiring picture for Aceable.
About this role
As a Customer Experience Advisor at Aceable, you will interact with students through calls, chats, texts, and emails, ensuring their needs are met with empathy and understanding. Your role involves handling Tier II tickets, using AI-powered tools for efficient responses, collecting feedback, and contributing insights to enhance the student experience. You will also need to manage multiple responsibilities in a dynamic environment while upholding a positive attitude.
- benefits
- 5/5
- freshness
- 5/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Aceable as an employer.
What you need
- 2+ years customer service or relevant experience
- Availability for weekend and/or evening work
- Ability to handle calls, chats, emails, and texts from students for 80%+ of your day
- Ability to listen to and understand the needs of each student, de-escalate when needed, and provide productive solutions
- Effective and clear verbal and written communication, including proper grammar
- Ability to open web browser and navigate multiple tabs simultaneously
Nice to have
- Fluent/bilingual in Spanish
What you get
- Competitive total rewards (base salary + bonus/stock options, if applicable)
- 401k match
- Robust medical, dental, and vision benefits
- Generous paid time off programs + 19 paid holidays per year
- Flexible work schedule
- Wellness programs
Worth weighing
- No specific mention of career advancement opportunities
- Remote work is limited to certain states
- The role requires handling high-pressure situations regularly
Summarised from Aceable's posting. Read the full original.
Listed by Aceable on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.