SI Production Sustainment - MX Ticket Coordinator
Accenture Federal Services · Washington, DC
Posted 13 days ago
or apply directly on Accenture Federal Services's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days Accenture Federal Services's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Accenture Federal Services's roles list one
- Ghost-job risk at Accenture Federal Services
- low 0 stale, 12 reposted of 650 open
- Hiring momentum
- 883 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Accenture Federal Services's own greenhouse board since 2026-08-03. Full hiring picture for Accenture Federal Services.
About this role
The SI Production Sustainment - MX Ticket Coordinator at Accenture Federal Services is responsible for managing maintenance-related incidents within SI sustainment operations. This role involves overseeing the lifecycle of L2/L3 incidents, leading troubleshooting workshops, and utilizing AI tools for triage and insights. The coordinator also participates in daily operations, prioritizes tickets, and collaborates with various teams to ensure effective incident resolution and communication.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Accenture Federal Services as an employer.
What you need
- Strong understanding of maintenance workflows and system behavior
- Experience managing complex production defects and triage environments
- Exceptional collaboration abilities across SI, PMO, architects, and engineering
- Strong verbal and written communication skills; ability to facilitate and communicate action plans
- U.S. Citizen
- Public Trust clearance requirement
Nice to have
- Experience with AI enabled triage or troubleshooting tools
Worth weighing
- No specific salary details provided, only a range for certain states
- Role involves significant collaboration, which may require strong interpersonal skills
- Position requires U.S. citizenship and a Public Trust clearance, which may limit candidate pool
Summarised from Accenture Federal Services's posting. Read the full original.
Listed by Accenture Federal Services on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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