or apply directly on Accenture Federal Services's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days Accenture Federal Services's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Accenture Federal Services's roles list one
- Ghost-job risk at Accenture Federal Services
- low 0 stale, 12 reposted of 650 open
- Hiring momentum
- 883 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Accenture Federal Services's own greenhouse board since 2026-08-03. Full hiring picture for Accenture Federal Services.
About this role
The Service Desk Lead at Accenture Federal Services is responsible for leading front-line operations to provide high-quality end-user support in a secure ITSM environment. This role involves mentoring technicians, managing daily queue health, and ensuring compliance with operational standards while collaborating with various teams to maintain secure environments. The lead will also focus on process improvement, automation, and performance metrics to enhance service delivery.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Accenture Federal Services as an employer.
What you need
- 5-10 years of experience in IT operations and technical support
- 1-2 years in a technical leadership, team lead, or senior support role
- Experience supporting identity and access management systems
- Experience supporting PL-3 environments across AVD, Office tools, Exchange, SharePoint, and enterprise file services
- Experience with modern ITSM platforms
- Experience with Windows Server, Active Directory, Office 365/Microsoft 365, and enterprise applications
Nice to have
- Experience supporting Attribute-Based Access Control (ABAC) environments
- Experience implementing and supporting enterprise ITSM processes leveraging Jira Service Management
- Experience supporting Azure environments
- Knowledge of Azure subscriptions, resources, and basic cloud service support
- Experience with endpoint management tools
Worth weighing
- No specific salary or benefits listed in the posting
- The role requires a high level of security clearance which may limit candidate pool
- The position involves managing a team across two locations, which may require flexibility in work arrangements
Summarised from Accenture Federal Services's posting. Read the full original.
Listed by Accenture Federal Services on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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