or apply directly on Abnormal's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 28 days Abnormal's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 1% of Abnormal's roles list one
- Ghost-job risk at Abnormal
- high 33 stale, 6 reposted of 69 open
- Hiring momentum
- 117 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Abnormal's own greenhouse board since 2026-08-03. Full hiring picture for Abnormal.
About this role
The Senior Director of Customer Success at Abnormal AI will lead the Enterprise Customer Success organization across the Americas, managing a team of Directors and Managers responsible for customer retention, adoption, and expansion. This role involves shaping customer engagement strategies, building executive relationships, and collaborating with various departments to enhance customer experiences and outcomes. The position requires a strong focus on data-driven insights and scalable processes to drive success for enterprise customers.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Abnormal as an employer.
What you need
- 10+ years of experience in Customer Success, Account Management, or Post-Sales leadership within a B2B SaaS environment; 5+ years leading large or multi-level teams.
- Proven success managing Enterprise or Global customers, ideally in the cybersecurity, email security, or infrastructure SaaS space.
- Strong business acumen and ability to partner with senior executives at Fortune 500 organizations.
- Demonstrated ability to scale teams and processes in a high-growth environment.
- Experience driving retention and expansion strategies through data, systems, and strong cross-functional collaboration.
- Exceptional communication, executive presence, and relationship management skills.
Nice to have
- Experience in email security, cybersecurity, or enterprise infrastructure software.
- Familiarity with API-based SaaS solutions and cloud-native architectures.
- Prior experience leading global or multi-regional teams in a high-velocity SaaS company.
What you get
- Base salary range: $255,040 — $300,000 USD
- Eligible for bonus or incentive compensation
- Equity
- Comprehensive benefits package
Worth weighing
- Travel up to 25% to meet with key customers and internal teams.
- No specific details on the comprehensive benefits package provided.
Summarised from Abnormal's posting. Read the full original.
Listed by Abnormal on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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