or apply directly on Abnormal's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 30 days Abnormal's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 1% of Abnormal's roles list one
- Ghost-job risk at Abnormal
- high 33 stale, 6 reposted of 69 open
- Hiring momentum
- 117 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Abnormal's own greenhouse board since 2026-08-03. Full hiring picture for Abnormal.
About this role
The Critical Situation Manager is responsible for managing customer-facing responses during significant product concerns, ensuring customer confidence is restored. This role involves coordinating investigations with technical teams, translating technical findings into clear communications, and managing the entire engagement process from initial assessment to resolution. Strong communication, organizational skills, and a customer-first mindset are essential for navigating complex challenges and leading cross-functional teams.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Abnormal as an employer.
What you need
- 5-7 years of customer-facing experience in a technical role (TAM, SE, Support, or related enterprise SaaS roles) with a proven track record in managing escalations
- Sufficient technical fluency in Abnormal's detection architecture and investigation tooling to engage credibly with both R&D and customers without a technical translator
- Demonstrated success in leading de-escalations for complex, strategic customers, and strong judgment in assessing the right level of response to a customer concern
- Strong understanding of customer lifecycle, support workflows, and escalation management best practices
- Excellent verbal and written communication skills, including executive-level communication with customers and internal stakeholders
- Comfort owning complex, multi-week engagements through to resolution, not just leading an initial call
What you get
- Base salary range: $107,100 — $154,000 USD
- This role may be eligible for bonus or incentive compensation
- Equity
- Comprehensive benefits package
Worth weighing
- No specific details on the comprehensive benefits package provided
- Role involves managing high-stakes situations which may lead to high stress
- Experience in Cybersecurity is a strict requirement, limiting candidate pool
Summarised from Abnormal's posting. Read the full original.
Listed by Abnormal on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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