or apply directly on ABC Legal Services's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days ABC Legal Services's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 29% of ABC Legal Services's roles list one
- Ghost-job risk at ABC Legal Services
- high 69 stale, 14 reposted of 112 open
- Hiring momentum
- 189 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from ABC Legal Services's own greenhouse board since 2026-08-03. Full hiring picture for ABC Legal Services.
About this role
As a Customer Success Manager at Docketly, you will manage a portfolio of enterprise law firm clients, focusing on their outcomes, satisfaction, and growth. Your role involves conducting account analyses, leading business reviews, managing escalations, and integrating new clients technically. You will also leverage AI tools for data analysis and client communication, ensuring proactive management of client relationships.
- benefits
- 5/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of ABC Legal Services as an employer.
What you need
- 3–5 years in customer success, account management, or a client-facing ops role
- Ability to independently analyze data and communicate trends clearly
- Proficiency with dashboards and BI tools, specifically Metabase
- Strong organizational skills to manage a full portfolio
- Experience running client meetings and writing follow-ups
Nice to have
- Experience with EDI, SFTP, or technical onboarding
- Experience building prompts or automations with AI tools
- Background in the legal industry or legal tech
- Experience creating SOPs, escalation frameworks, or internal knowledge bases
What you get
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid company holidays
- 4 Floating holidays per-year
- Life Insurance and AD&D Insurance
Worth weighing
- Full-time in-office schedule may not suit remote work preferences
- Infrequent travel may be required for client visits or events
- Salary range is somewhat narrow and may not be negotiable
Summarised from ABC Legal Services's posting. Read the full original.
Listed by ABC Legal Services on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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