Oracle Service Architect/Manager
ZOLL Medical Corporation · Chelmsford, MA
- On site
- Full-time
- $165,000 / year
- Chelmsford, MA
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Oracle Service Architect/Manager
ZOLL Medical Corporation · Chelmsford, MA
Sam Bennett
Hiring Manager · h•••••@zoll.wd5.myworkdayjobs.com
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Subject: Interested in the Oracle Service Architect/Manager role at ZOLL Medical Corporation
Hi Sam — I came across the Oracle Service Architect/Manager opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and ZOLL Medical Corporation stood out because…
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Not recommended alone — most applicants never hear back.
Job highlights
- Lead Oracle Cloud ERP Service Solution Architect role.
- Own end-to-end solution architecture for Oracle Fusion Service.
- Hands-on configuration of Field Service, Contracts, Repair.
- Integrate systems for streamlined field service operations.
- Drive complex, cross-functional service initiatives.
About the role
Oracle Service Architect - Acute Care Technology
As the Oracle Service Architect, you will serve as the lead Oracle Cloud ERP Service Solution Architect and the primary subject matter expert for Oracle Fusion Service modules. You will own the end-to-end solution architecture, ensuring that design, configurations, and integrations are aligned with ZOLL’s strategic business objectives and long-term operational roadmap. This role requires a unique combination of deep functional knowledge of Oracle Cloud ERP Field Service, Service Contracts, and Repair modules, hands-on configuration expertise, and the ability to lead complex, cross-functional initiatives from design through deployment and ongoing support. Your primary mission is to design robust, scalable, and high-performing solutions, with a particular emphasis on the core Oracle Cloud ERP Field Service, Service Contracts, Depot Repair, and Territory Management modules.
Key Responsibilities
- Lead and participate in all phases of the implementation lifecycle, including requirements gathering, solution design, configuration, testing, deployment, go-live, and post-production support.
- Demonstrated success in integrating Oracle Fusion Service to streamline and enhance field service operations, ensuring seamless connectivity between back-office systems and on-site service execution.
- Proven expertise in deploying Oracle Field Service Cloud solutions to optimize scheduling, enable real-time tracking, and support predictive maintenance for field teams—resulting in improved stakeholder satisfaction and increased operational efficiency.
- Demonstrates the ability to align Oracle Fusion Service and Oracle Field Service Cloud strategies with organization-wide initiatives, enabling innovative service delivery models and delivering measurable business value.
- Perform hands-on configuration of Oracle Cloud Field Service, Service Contracts, Territory Management, and Depot Repair modules to meet evolving business requirements. Ensure solutions are scalable, sustainable, and aligned with Oracle's leading practices.
- Provide advisory guidance to project teams on functional and configuration decisions. Translate complex technical and functional concepts into clear, actionable insights for business stakeholders. Manage expectations and drive successful delivery outcomes.
- Demonstrate broad expertise across Oracle Service and Repair modules, with deep specialization and understanding in Discrete Manufacturing.
- Diagnose and resolve complex system issues, especially within Service modules, and develop effective, long-term solutions.
- Collaborate cross-functionally with technical teams, business users, and leadership to ensure alignment and successful execution of Service initiatives.
Qualifications
- Bachelor’s degree in computer science, information science, or engineering required; master’s degree in a related field preferred.
- 15+ years of Oracle Supply Chain experience, including 5 years in Oracle Fusion Cloud Service.
- Oracle Cloud Service Certification(s) preferred.
- Extensive functional and configuration experience in Oracle Fusion Cloud Field Service, Depot Repair, Service Contracts, and Territory Management.
- Proven ability to lead complex projects through full implementation lifecycles.
- Strong analytical, troubleshooting, and problem-solving skills within the Oracle Service side.
- Excellent communication skills with the ability to engage both technical and non-technical stakeholders.
- Experience with Oracle Fusion Applications (CX, ERP, HCM) is highly desirable.
- Ability to work independently, drive decisions, and influence teams across the organization.
Compensation and Benefits
The Annual Salary For This Position Is $125,100.00 to $165,000.00. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.Equal Opportunity Employer Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.Key skills/competency
- Oracle Cloud ERP
- Oracle Fusion Service
- Field Service
- Service Contracts
- Depot Repair
- Territory Management
- Solution Architecture
- Oracle Supply Chain
- System Integration
- Cross-functional Collaboration
Skills & topics
- Oracle Cloud ERP
- Oracle Fusion Service
- Oracle Field Service
- Oracle Service Architect
- Oracle Service Contracts
- Oracle Depot Repair
- Oracle Territory Management
- Solution Architecture
- ERP Implementation
- Supply Chain Management
- Service Delivery
- Technical Lead
- System Integration
- Configuration
- Cloud Solutions
- Healthcare Technology
- Acute Care Technology
- Manager
- Lead
How to get hired
- Tailor your resume: Highlight 15+ years Oracle Supply Chain and 5 years Oracle Fusion Cloud Service experience. Emphasize leadership in full implementation lifecycles and specific module expertise (Field Service, Depot Repair, Service Contracts, Territory Management).
- Showcase your skills: Detail your experience in system integration, optimizing field service operations, and configuring Oracle Cloud solutions. Quantify achievements where possible.
- Prepare for interviews: Be ready to discuss complex problem-solving scenarios within Oracle Service modules and your ability to translate technical concepts for stakeholders.
- Demonstrate leadership: Articulate your experience leading cross-functional teams and driving successful project outcomes from design through support.
- Research ZOLL Medical: Understand their mission in Acute Care Technology and how your expertise aligns with their strategic business objectives.
Technical preparation
Master Oracle Cloud Field Service configuration.,Deep dive into Service Contracts and Depot Repair.,Practice integrating Oracle Fusion Service with other systems.,Review Oracle's best practices for service modules.
Behavioral questions
Describe leading a complex implementation lifecycle.,How do you translate technical concepts for stakeholders?,Share an experience resolving complex service system issues.,How do you ensure alignment across cross-functional teams?
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What specific Oracle Fusion Service modules are critical for the Oracle Service Architect role at ZOLL Medical Corporation?
- The Oracle Service Architect role at ZOLL Medical Corporation places a strong emphasis on Oracle Cloud ERP Field Service, Service Contracts, Depot Repair, and Territory Management modules. Deep functional and configuration expertise in these areas is essential for success in this position.
- What level of experience is required for the Oracle Service Architect position?
- This role requires a significant amount of experience, specifically 15+ years in Oracle Supply Chain, with at least 5 years focused on Oracle Fusion Cloud Service. A Bachelor's degree is required, with a Master's degree in a related field being preferred.
- Does ZOLL Medical Corporation offer remote work options for the Oracle Service Architect position?
- The job description indicates that applications will be accepted until the position is filled and mentions that for 'fully remote positions', compensation will comply with all applicable wage laws based on the employee's primary work location. This suggests that remote work may be an option, but specific details should be confirmed with the hiring manager.
- How does ZOLL Medical Corporation handle salary for the Oracle Service Architect role?
- The stated annual salary range for this position is $125,100.00 to $165,000.00. The final salary will be determined by factors such as geography, skills, education, experience, and other qualifications of the candidate. ZOLL also offers comprehensive benefits, details of which can be found at www.zollbenefits.com.
- What are the key technical skills needed for the Oracle Service Architect role at ZOLL?
- Key technical skills include extensive functional and configuration experience in Oracle Fusion Cloud Field Service, Depot Repair, Service Contracts, and Territory Management. Experience with Oracle Fusion Applications (CX, ERP, HCM) is highly desirable, as is the ability to integrate these systems effectively.
- What is the importance of Discrete Manufacturing experience for this Oracle Service Architect position?
- While the role focuses on Oracle Service and Repair modules, deep specialization and understanding in Discrete Manufacturing is highlighted as a key area of expertise. This suggests that experience in this specific manufacturing context is highly valued for aligning service solutions with production.