(USA) Area Manager, Quality Assurance/Systems
Walmart · Atlanta, GA
- On site
- Full-time
- $80,000 / year
- Atlanta, GA
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(USA) Area Manager, Quality Assurance/Systems
Walmart · Atlanta, GA
Casey Reed
Hiring Manager · h•••••@click.appcast.io
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Job highlights
- Manage quality and safety standards for assigned area.
- Lead and develop teams of associates and leaders.
- Oversee quality assurance processes and systems.
- Implement business plans and company policies.
- Drive continuous improvement and operational excellence.
About the role
Area Manager, Quality Assurance
As an Area Manager for Quality Assurance at Walmart, you will be instrumental in upholding and improving the quality and safety standards within your assigned area of responsibility. This role involves implementing business plans, managing teams, overseeing quality assurance processes, and ensuring system applications function optimally.
Key Responsibilities
- Implements the business plan for assigned area of responsibility by communicating goals, managing staffing and scheduling, assigning duties, and coordinating workloads to achieve facility goals.
- Maintains quality and safety standards by ensuring associates are trained on applicable policies, monitoring compliance, distributing procedures, and supporting documentation.
- Manages quality assurance processes by identifying industry best practices, evaluating review processes, developing and implementing changes, and assessing service level data to identify training needs and develop action plans.
- Supervises and develops associates and leaders by assigning duties, monitoring performance, providing feedback, teaching policies, identifying training needs, and participating in hiring, promotion, coaching, and evaluation processes.
- Manages the troubleshooting of systems applications by coordinating problem resolution with the Information Systems Division and vendors, and supporting the continuing development of current and future systems applications.
- Demonstrates uptodate expertise and applies it to the development, execution, and improvement of action plans by providing expert advice, supporting alignment with customer and business needs, and building commitment for perspectives and rationales.
- Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders, identifying business needs, carrying out necessary processes and practices, monitoring progress, recognizing improvement opportunities, and adapting to changes.
- Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into business plans and demonstrating their application in business processes.
Company Culture and Values
Walmart fosters a culture that emphasizes:
- Respect the Individual: Builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected, and creates opportunities for all to thrive. Works collaboratively, builds strong relationships, and communicates with impact to motivate and influence. Attracts and retains talent, empowers and develops them, and recognizes contributions.
- Act with Integrity: Maintains the highest standards of integrity, ethics, and compliance. Models Walmart values, holds oneself and others accountable, and supports the goal of becoming a regenerative company by making a positive impact. Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
- Serve Our Customers and Members: Delivers results by putting the customer first, adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models. Makes decisions based on data insights, balances priorities, and considers all stakeholders.
- Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes. Drives continuous improvement, adopts new technologies, and supports others through change.
Benefits and Perks
Walmart offers competitive pay, performance-based bonus awards, and a comprehensive benefits package:
- Health Benefits: Medical, vision, and dental coverage.
- Financial Benefits: 401(k), stock purchase, and company-paid life insurance.
- Paid Time Off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other Benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- Education: Live Better U program offers paid education benefits from high school completion to bachelor's degrees.
Note: Eligibility requirements apply and benefits are subject to change.
Minimum Qualifications
- Associate's degree in Business, Logistics, Human Resources, or related field and 1 year’s experience in logistics, training, quality assurance, supply chain management, or related area; OR 2 years’ experience in logistics, training, quality, supply chain management, or related area.
Preferred Qualifications
- Supervising Associates
- Bachelors: Business, Bachelors: Human Resources, Bachelors: Logistics
Key skills/competency
- Quality Assurance
- Systems Management
- Team Leadership
- Process Improvement
- Logistics Management
- Associate Development
- Policy Compliance
- Business Planning
- Problem Solving
- Stakeholder Collaboration
Skills & topics
- Area Manager
- Quality Assurance
- Walmart
- Manager
- Logistics
- Supply Chain
- Operations
- Team Leadership
- Process Improvement
- Associate Development
- Atlanta
- GA
How to get hired
- Tailor your resume: Highlight your experience in quality assurance, logistics, and team leadership, using keywords from the job description like 'quality standards,' 'associate development,' and 'process improvement.'
- Showcase leadership skills: In your application and interviews, provide specific examples of how you've supervised teams, driven performance, and managed operational goals.
- Understand Walmart's values: Research Walmart's commitment to 'Respect the Individual,' 'Act with Integrity,' 'Serve Our Customers,' and 'Strive for Excellence,' and be prepared to discuss how you embody these principles.
- Prepare for behavioral questions: Be ready to discuss your experience in problem-solving, conflict resolution, and implementing changes within a large operational environment.
- Highlight system knowledge: Emphasize any experience you have with systems troubleshooting, working with IT departments, and supporting application development.
Technical preparation
Study Walmart's operational systems.,Review quality assurance methodologies.,Practice data analysis for quality metrics.,Understand logistics and supply chain processes.
Behavioral questions
Describe a time you improved quality.,How do you develop and lead a team?,How do you handle underperforming associates?,Explain how you ensure policy compliance.
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What is the primary focus of the Area Manager, Quality Assurance role at Walmart?
- The primary focus of the Area Manager, Quality Assurance role at Walmart is to ensure and enhance the quality and safety standards within a designated operational area. This includes implementing business plans, managing staff, overseeing quality assurance processes, and ensuring the effective functioning of systems applications.
- What educational background and experience are required for the Area Manager, Quality Assurance position at Walmart?
- The minimum qualifications include an Associate's degree in Business, Logistics, Human Resources, or a related field, coupled with either 1 year of experience in logistics, training, quality assurance, or supply chain management, or 2 years of experience in related areas. A Bachelor's degree in Business, Human Resources, or Logistics and experience supervising associates are preferred.
- What are the key responsibilities of an Area Manager, Quality Assurance at Walmart?
- Key responsibilities include implementing business plans, maintaining quality and safety standards, managing quality assurance programs, supervising and developing associates and leaders, troubleshooting systems applications, and collaborating with stakeholders to drive improvements.
- How does Walmart support the professional development of its Area Managers, Quality Assurance?
- Walmart supports professional development through direct supervision and coaching of associates and leaders, identifying training needs, and offering opportunities for growth. The Live Better U program also provides educational benefits for associates to pursue further degrees or certifications.
- What kind of benefits can I expect as an Area Manager, Quality Assurance at Walmart?
- Walmart offers a comprehensive benefits package including medical, vision, and dental coverage, 401(k) with company match, stock purchase options, paid time off, parental leave, and educational benefits through the Live Better U program, among others.
- How can I best prepare my resume for the Area Manager, Quality Assurance job at Walmart?
- To best prepare your resume, focus on quantifiable achievements in quality assurance, team leadership, and operational efficiency. Use keywords from the job description and tailor your experience to align with Walmart's core values of Respect, Integrity, Customer Service, and Excellence.
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