Human Resources Manager - North
Victra - Verizon Authorized Retailer · St Louis Park, MN
- On site
- Full-time
- $95,000 / year
- St Louis Park, MN
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Human Resources Manager - North
Victra - Verizon Authorized Retailer · St Louis Park, MN
Jordan Ellis
Hiring Manager · h•••••@careers.victra.com
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Subject: Interested in the Human Resources Manager - North role at Victra - Verizon Authorized Retailer
Hi Jordan — I came across the Human Resources Manager - North opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Victra - Verizon Authorized Retailer stood out because…
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Not recommended alone — most applicants never hear back.
Job highlights
- Manage employee relations and HR programs remotely.
- Partner with leadership on talent and performance initiatives.
- Conduct HR investigations and ensure legal compliance.
- Handle confidential information and resolve employee issues.
- Support retail operations with HR expertise.
About the role
About Us
Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.
Job Description
You will work within a corporate culture where Performance, Integrity, Collaboration, Innovation, and Celebration are the mantras of success. Along with following privacy regulations and maintaining confidentiality, you will strive to resolve employee concerns in a positive, timely manner. You will champion the Victra culture while using your HR knowledge and expertise to foster change in the organization. As an Human Resources Manager, you will also:
- Partner directly with leadership on developing and maintaining positive employee relations in your assigned area.
- Drive participation, execution, and completion of performance and talent management programs.
- Assist with investigations including interviewing complainants and witnesses.
- Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
- Counsel and resolve employee relations issues, including manager/employee situations, employee engagement, policies and procedures, terminations and reorganizations.
- Handle extremely confidential and time sensitive information while navigating through escalated human resources issues.
- Review internal promotions and re-hire requests.
- Manage human resource initiatives and special projects as well as research and recommend new ideas.
- All other duties as assigned.
What We Are Looking For
- Bachelor's degree in Human Resources or related field
- 5+ years of total HR experience
- Ability to work business hours of assigned area including some evening and weekend support on an as-needed basis due to support of retail store operations
- Experience with employment laws for assigned area preferred
- Outstanding listening and relationship management skills
- Demonstrated flexibility to re-prioritize and adapt quickly
- A high-level of proficiency in MS Office
- Ability to maintain absolute confidentiality
- Strong communication and inter-personal skills required
- Demonstrated critical thinking and problem-solving skills
- Collaborative but also self-motivated, ability to work well autonomously, outgoing and focused on providing excellent customer service to our internal customers
- Sound judgement with regards to when to escalate an issue to HR Leadership
- Desire to have fun while being the best and to bring energy and enthusiasm to work every day
WHY JOIN US?
- Paid training and career development opportunities.
- Comprehensive health, dental, and vision insurance.
- 401k retirement plan.
- Tuition reimbursement.
- Employee discounts on Verizon services.
- Referral bonuses and exciting contests.
- Career pathing opportunities.
Key skills/competency
- Human Resources Management
- Employee Relations
- Talent Management
- HR Compliance
- Investigation Skills
- Confidentiality
- MS Office Proficiency
- Communication Skills
- Problem-Solving
- Retail Operations Support
Skills & topics
- Human Resources Manager
- HR Manager
- Employee Relations
- Talent Management
- HR Compliance
- Investigations
- Retail HR
- Verizon
- Victra
- Remote HR
How to get hired
- Tailor your resume: Highlight 5+ years of HR experience, legal knowledge, and employee relations skills relevant to Victra's Verizon retail environment.
- Craft a compelling cover letter: Emphasize your understanding of Victra's culture (Performance, Integrity, Collaboration, Innovation, Celebration) and your ability to champion it.
- Prepare for behavioral questions: Be ready to discuss how you handle confidential information, resolve employee conflicts, and demonstrate critical thinking.
- Showcase your fit: Demonstrate your flexibility, strong communication, and customer service skills for internal clients during the interview process.
- Research Victra: Understand their mission and how they work with Verizon to connect technology to life.
Technical preparation
Review employment law basics.,Practice HR investigation techniques.,Familiarize with performance management tools.,Prepare for MS Office proficiency questions.
Behavioral questions
How do you handle confidential information?,Describe a complex employee relations issue.,How do you foster a positive company culture?,How do you prioritize urgent HR tasks?
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What are the key responsibilities for a Human Resources Manager at Victra?
- As a Human Resources Manager at Victra, you will partner with leadership to maintain positive employee relations, manage performance and talent programs, conduct investigations, ensure HR compliance, and resolve employee issues. You'll also handle confidential information and manage HR projects.
- What qualifications are required for the Human Resources Manager role at Victra?
- A Bachelor's degree in Human Resources or a related field, along with 5+ years of HR experience, is required. Proficiency in MS Office, strong communication, problem-solving, and confidentiality skills are also essential. Experience with employment laws for the assigned area is preferred.
- Is the Human Resources Manager position remote or on-site at Victra?
- This Human Resources Manager position is listed as remote. However, flexibility is required to work business hours of the assigned area, which may include some evening and weekend support due to the nature of supporting retail store operations.
- What kind of corporate culture can I expect at Victra?
- Victra emphasizes a corporate culture built on Performance, Integrity, Collaboration, Innovation, and Celebration. They aim to connect technology to life in a trustworthy, fun, and profitable way, working closely with Verizon and brand partners.
- What are the benefits offered to employees at Victra?
- Victra offers a comprehensive benefits package including paid training, career development opportunities, health, dental, and vision insurance, a 401k retirement plan, tuition reimbursement, employee discounts on Verizon services, referral bonuses, and contests.
- How does Victra support employee growth and development?
- Victra provides paid training and career development opportunities, as well as career pathing opportunities, to support employee growth. They also offer tuition reimbursement for further education.
- What kind of HR support does this role provide to retail operations?
- The Human Resources Manager will support retail store operations by ensuring positive employee relations, assisting with investigations, counseling on employee issues, and maintaining compliance with employment laws, all while understanding the unique needs of a retail environment.
- How important is confidentiality in this Human Resources Manager role?
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