Contact Center Recruiter (Intermediate Level)
USAA · Phoenix, AZ
- On site
- Full-time
- $121,530 / year
- Phoenix, AZ
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Subject: Interested in the Contact Center Recruiter (Intermediate Level) role at USAA
Hi Alex — I came across the Contact Center Recruiter (Intermediate Level) opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and USAA stood out because…
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Job highlights
- Source and hire top contact center talent.
- Execute high-volume, class-based recruitment.
- Consult with leaders on hiring strategies.
- Manage candidate and stakeholder relationships.
- Optimize recruitment processes for efficiency.
About the role
About USAA
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
As a dedicated Contact Center Recruiter, you will play a critical part in sourcing, attracting, and hiring top talent in a fast-paced, high-volume, class-based hiring environment. You will bring a proven track record of success in high-volume recruiting, with preferred experience in the insurance industry. This role goes beyond transactional recruiting—you will apply a consultative mindset, leverage a strong understanding of local labor market trends, and use data-driven insights to inform and influence hiring strategies in partnership with business leaders.
We offer a flexible work environment that requires an individual to be in the office 4 days per week.
This position can be based in one of the following locations: San Antonio, TX or Phoenix, AZ. Relocation assistance is not available for this position.
What You'll Do
- Strategic Sourcing & Full-Cycle Class-Based Recruitment: Execute full-cycle recruitment for a high volume of insurance/claims-related positions, utilizing innovative sourcing strategies to build diverse and robust talent pipelines.
- Market Intelligence & Consultation: Conduct thorough local market analysis, staying abreast of industry trends, compensation benchmarks, and competitor activities within the insurance sector. Proactively consult with hiring managers and stakeholders to provide data-driven insights that shape recruitment strategies and optimize hiring outcomes.
- Relationship Management: Cultivate and maintain strong, collaborative relationships with candidates, hiring managers, and other internal and external stakeholders through exceptional communication and engagement.
- Adaptability & Problem-Solving: Demonstrate a high degree of adaptability, strategic thinking, and problem-solving skills to navigate complex hiring challenges and evolving business needs.
- Process Optimization: Continuously assess and refine recruitment processes to enhance efficiency, candidate experience, and overall effectiveness in a high-volume setting.
- Project Management & Cross-Functional Collaboration: Ideally, leverage project management principles to manage multiple requisitions and hiring initiatives simultaneously. Collaborate effectively with cross-functional teams to ensure alignment on hiring objectives and strategies.
What You Have
- Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 2 years of progressive work experience in staffing, general human resources, and/or account relationship management, to include knowledge of applicable employment laws.
- Knowledge of state and federal laws regarding employment and hiring practices.
- Knowledge of effective screening and interviewing techniques.
- Developing knowledge and use of Microsoft Office products and other software to support sourcing tools and techniques.
What Sets You Apart
- Proven experience in high-volume recruiting environments filling class sizes of 16 or more.
- Demonstrated experience recruiting for claims roles.
- A track record of conducting market analysis and leveraging insights to inform recruitment strategies.
- Exceptional relationship-building skills with candidates, hiring managers, and stakeholders.
- Strategic, adaptable problem-solver with experience navigating changing priorities.
- Demonstrated ability to adapt to changing circumstances and effectively manage unexpected challenges.
- Exposure to project management principles and cross-functional hiring initiatives.
- Excellent communication, negotiation, and interpersonal skills.
- US military experience through military service or a military spouse/domestic partner.
Compensation & Benefits
The salary range for this position is: $63,590.00 - $121,530.00.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
Key skills/competency
- High-volume recruiting
- Class-based hiring
- Insurance industry recruiting
- Talent pipelining
- Market analysis
- Stakeholder consultation
- Candidate relationship management
- Adaptability
- Problem-solving
- Process optimization
Skills & topics
- Contact Center Recruiter
- Recruiting
- Talent Acquisition
- High-Volume Hiring
- Class-Based Hiring
- Human Resources
- Staffing
- Insurance Recruiting
- Claims Roles
- Market Analysis
- USAA
- San Antonio
- Phoenix
- Hybrid Work
How to get hired
- Tailor your resume: Highlight high-volume and class-based recruiting experience, emphasizing insurance industry or claims role success.
- Showcase your skills: Quantify achievements in sourcing, market analysis, and relationship management within your application.
- Address requirements directly: Ensure your application clearly demonstrates the required 2+ years of HR/staffing experience and knowledge of employment laws.
- Prepare for hybrid work: Be ready to discuss your adaptability to a hybrid schedule (4 days in office) and collaboration skills.
- Research USAA's mission: Understand their commitment to military members and their families; align your experience with their values.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the work arrangement for the Contact Center Recruiter role at USAA?
- This Contact Center Recruiter position at USAA offers a hybrid work environment, requiring you to be in the office 4 days per week. Remote or hybrid flexibility may be available for active-duty military spouses, consistent with applicable policy and business needs.
- What are the key responsibilities of a Contact Center Recruiter at USAA?
- The primary responsibilities include full-cycle, high-volume, class-based recruitment for insurance/claims roles, strategic sourcing, market analysis, consulting with hiring managers, managing relationships, and optimizing recruitment processes.
- What qualifications are essential for the Contact Center Recruiter position at USAA?
- Essential qualifications include a Bachelor's degree or 4 years of related experience, 2 years of progressive HR/staffing experience, knowledge of employment laws, and familiarity with Microsoft Office and sourcing tools. Experience in high-volume recruiting, especially for classes of 16+, is highly valued.
- What is the salary range for the Contact Center Recruiter role at USAA?
- The salary range for this Contact Center Recruiter position at USAA is $63,590.00 - $121,530.00 annually, with the final salary determined by your experience and market data. Actual salary may vary by location.
- Does USAA offer visa sponsorship for the Contact Center Recruiter role?
- No, USAA does not provide visa sponsorship for this Contact Center Recruiter role. Candidates who require immigration support, such as H-1B or TN visas, should not apply.
- What type of recruiting experience is preferred for this USAA role?
- USAA prefers candidates with proven experience in high-volume recruiting environments, particularly those who have filled class sizes of 16 or more. Experience recruiting for claims roles and within the insurance industry is also highly advantageous.
- How does USAA determine the salary for the Contact Center Recruiter position?
- USAA determines the salary for the Contact Center Recruiter position based on a thorough assessment of market data and the candidate's experience. The provided salary range ensures competitiveness, and the actual offer will reflect individual qualifications and market conditions for the specific location.