Loss Prevention Customer Service Associate
The TJX Companies, Inc. · Staten Island, NY
- On site
- Full-time
- $37,440 / year
- Staten Island, NY
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Subject: Interested in the Loss Prevention Customer Service Associate role at The TJX Companies, Inc.
Hi Riley — I came across the Loss Prevention Customer Service Associate opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and The TJX Companies, Inc. stood out because…
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Job highlights
- Engage customers to create positive shopping experiences.
- Deter theft through customer interaction and presence.
- Observe checkout procedures and communicate concerns.
- Partner with store management and Loss Prevention.
- Contribute to shrink reduction and safety goals.
About the role
Job Description
Opportunity: Grow Your Career
Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines.
- Provides timely, courteous and knowledgeable service to customers
- Engages customers, providing support and creating a positive shopping environment
- Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence
- Observes accurate checkout procedures for customers and Associates
- Communicates shrink-related concerns to Store Management and Loss Prevention
- Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
- Coordinates and completes shrink-related activities in partnership with Store Management
- Supports and participates in store shrink reduction goals and programs
- Promotes a culture of honesty and integrity; maintains confidentiality
- Encourages Associate use of shrink reduction resources
- Promotes safety awareness and supports maintenance of a safe environment
- Follows through on commitments; accomplishes goals with minimum supervision
- Adheres to all labor laws, policies, and procedures
- Performs other duties as assigned
Who We’re Looking For: You.
- Excellent communication skills and good judgment
- Ability to respond appropriately to changes in direction or unexpected situations
- Standout colleague, working effectively with peers and supervisors to accomplish tasks
- Able to work a flexible schedule to support business needs
- 0-2 years retail or security experience
Benefits
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Key skills/competency
- Customer Service
- Loss Prevention
- Retail Operations
- Shrink Reduction
- Communication Skills
- Teamwork
- Problem Solving
- Attention to Detail
- Integrity
- Safety Awareness
Skills & topics
- Loss Prevention
- Customer Service
- Retail Associate
- Security
- Shrink Reduction
- TJX Companies
- HomeGoods
- Staten Island Jobs
- Associate
- Customer Engagement
How to get hired
- Tailor your resume: Highlight retail or security experience, communication skills, and customer service abilities.
- Craft a compelling cover letter: Emphasize your understanding of loss prevention and positive customer engagement.
- Prepare for behavioral questions: Reflect on situations where you used good judgment and worked with a team.
- Showcase your customer focus: During the interview, demonstrate your commitment to a positive shopping environment.
- Understand TJX's values: Research the company's commitment to diversity, integrity, and employee development.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the starting pay for a Loss Prevention Customer Service Associate at The TJX Companies, Inc. in Staten Island, NY?
- The starting pay range for this Loss Prevention Customer Service Associate position at The TJX Companies, Inc. in Staten Island, NY is $17.00 to $18.00 per hour. Actual starting pay will depend on your relevant skills, qualifications, and experience.
- What kind of experience is needed for the Loss Prevention Customer Service Associate role at HomeGoods?
- The ideal candidate for the Loss Prevention Customer Service Associate role at HomeGoods will have 0-2 years of retail or security experience. Excellent communication skills and good judgment are also essential.
- What are the main responsibilities of a Loss Prevention Customer Service Associate at The TJX Companies, Inc.?
- As a Loss Prevention Customer Service Associate, your main responsibilities include providing excellent customer service, deterring theft through engagement and presence, observing checkout procedures, communicating shrink-related concerns, and partnering with store management and Loss Prevention teams.
- Does The TJX Companies, Inc. offer benefits for Loss Prevention Customer Service Associates?
- Yes, The TJX Companies, Inc. offers a comprehensive benefits package. This includes an associate discount, EAP, 401(k) contributions, and other benefits like medical, dental, and vision insurance for those who meet service or hours requirements. Specifics can be obtained from a TJX representative.
- Is this a remote position for a Loss Prevention Customer Service Associate at HomeGoods?
- No, this Loss Prevention Customer Service Associate position at HomeGoods is located at a retail store in Staten Island, NY, and is not a remote position. It requires on-site presence to engage with customers and support store operations.
- What is the work arrangement for the Loss Prevention Customer Service Associate job at The TJX Companies, Inc.?
- The work arrangement for the Loss Prevention Customer Service Associate job at The TJX Companies, Inc. is on-site, as it is based in a retail store location. This role requires direct interaction with customers and active participation in store operations.
- How can I prepare for an interview for the Loss Prevention Customer Service Associate position at HomeGoods?
- To prepare for the interview, familiarize yourself with HomeGoods' commitment to customer service and loss prevention. Be ready to discuss your experience in retail or security, provide examples of your communication skills and good judgment, and explain how you would contribute to a positive shopping environment and shrink reduction goals.