Responsable de produit I

Job Description

The eGRC Product Owner I is responsible for ensuring that a development team (pod) is creating value for the organization through the delivery of stakeholder-focused product increments. This entails aligning with other Product Owners and senior management to follow a product vision, creating and maintaining a prioritized product backlog, managing delivery blockers, and continuously assessing stakeholder feedback. The Product Owner I should always be considering how to maximize value, assessing how the product or the delivery process can be continuously improved, contributing to a positive work environment, and ensuring that work embodies the Agile principles of transparency, collaboration, and engagement.

Depth & Scope

Key subject matter expert professional role requiring substantial knowledge/expertise in a complex field and knowledge of broader related areas. Accountable for specialized product development support based on sound product expertise and knowledge of Agile/Scrum processes, roles, and practices. Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations. Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes, or services. Leads and integrates cross-function understanding within their own field of specialty, and/or projects with significant resource requirements, risk, and/or complexity. Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions. Uses sophisticated analytical thought to exercise judgment and identify solutions. Impacts the achievement of sub-function or business line objectives within the area they are accountable for. Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders. Works autonomously as the lead and guides others within the area of expertise.

Education & Experience

• Undergraduate degree and/or product certificate
• 7+ years relevant experience
• 3-5 years Product Owner or Agile related delivery experience
• Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset
• Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset

Preferred Qualifications

Experience in eGRC / Non-Financial Risk Product Management at a large Financial Institution or G-SIB, supporting one or more of the following programs:

• Issue Management
• Incident/Event Management
• RCSA
• Business Continuity Management
• Operational Resilience
• Compliance Risk Assessment
• Laws, Rules, Regulations Management / Regulatory Change Management
• Policy Management Monitoring and Testing
• Product / Service Risk Management
• AML Risk Assessment
• Exam Management

Customer Accountabilities

• Partners with senior management to support the delivery of a product vision.
• In alignment with the product vision, create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end-user value.
• Continuously aligns with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence.
• Reviews performance analytics; recommend and champion strategies to enhance the customer or end-user product experience.
• Participates in scrum or Kanban events (e.g., stand-ups, retrospectives), express new ideas for improving product value or delivery efficiency, sharing with leadership as appropriate.
• Proactively engages established business process partners to ensure customers or end-users are prepared for application changes and establish Day 2 processes.
• Creates a value-focused product backlog and continuously iterates, ensuring there are user stories scoped and prioritized.
• Provides user story design, development, and completion oversight; accepting/rejecting user stories based on the agreed-upon Definition of Done and Acceptance Criteria.
• Manages delivery initiatives and (depending on complexity) oversee multiple development team (pod) backlogs.
• Proactively raises issues that impede the efficient delivery of customer-focused increments.
• Responsible for defect management and prioritization.

Shareholder Accountabilities

• Adheres to enterprise frameworks or methodologies that relate to activities for own business area/journey.
• Ensures on-going strategic alignment with senior management, providing feedback as appropriate.
• Considers development team and stakeholder feedback in backlog management, facilitating conversations with multiple stakeholders representing competing priorities.
• Understands the internal business and technical environment, proactively defining, aligning, or integrating with relevant stakeholders, shared services control groups (or platform as appropriate).
• Leads the submission and discussion on the Quarterly Business Review, with respect to their product.
• Proactively manages business stakeholders to obtain inputs needed for product development in a timely manner.
• Monitors the regulatory environment and partners with senior management to consider changes to product strategy as needed.
• Actively coordinates and engages in risk, quality, and/or business testing management.
• Empowered to make product delivery decisions, escalating to senior management as appropriate.
• Actively communicates to business, technology, and senior management regarding product changes and backlog priorities.
• Single point of escalation for development team, providing guidance and decisioning as needed.
• Works cohesively with peers to reinforce Agile processes.
• Compiles performance metrics and shares with relevant stakeholders.
• Defines the OKRs in partnership with numerous stakeholders across the organization.
• Protects the interests of the organization: identify and manage risks, and escalate non-standard, high-risk activities as necessary.
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite.

Employee/Team Accountabilities

• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation, and teamwork, and ensures timely communication of issues/points of interest.
• Supports team development, tracks team performance metrics, and provides ongoing coaching and support.
• Provides thought leadership and/or industry knowledge for area of expertise in product area and participates in knowledge transfer within the team and business area/journey.
• Works cohesively with Scrum Master to reinforce Agile processes.
• Participates in personal performance management and development activities, including cross-training within own team.
• Keeps others informed and up-to-date about the status/progress of delivery and/or all relevant or useful information related to day-to-day activities.
• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences, and leveraging best practices.
• Leads, motivates, and develops relationships with internal and external business partners/stakeholders to develop productive working relationships.
• Contributes to a fair, positive, and equitable environment that supports a diverse workforce.
• Acts as a brand ambassador for the business area/journey and the bank, both internally and/or externally.

Key skills/competency

• Product Owner
• eGRC
• Agile/Scrum
• Product Backlog
• Stakeholder Management
• Risk Management
• Financial Services
• Product Vision
• User Stories
• TD Bank