Unit Customer Service Rep- Vascular ICU
Tampa General Hospital · Tampa, FL
- On site
- Full-time
- $32,136 / year
- Tampa, FL
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Unit Customer Service Rep- Vascular ICU
Tampa General Hospital · Tampa, FL
Taylor Morgan
Hiring Manager · h•••••@tgh.taleo.net
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Subject: Interested in the Unit Customer Service Rep- Vascular ICU role at Tampa General Hospital
Hi Taylor — I came across the Unit Customer Service Rep- Vascular ICU opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Tampa General Hospital stood out because…
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Not recommended alone — most applicants never hear back.
Job highlights
- Customer service and clerical role in Vascular ICU.
- Serve as communication resource for patients and staff.
- Handle phone, intercom, and supply orders.
- Requires high school diploma and communication skills.
- Full-time night shift, on-site position.
About the role
About the Role
Under general supervision, the Unit Customer Service Representative for the Vascular ICU performs customer service, receptionist, and clerical/secretarial duties. This role serves as a key communication hub, triaging calls and interactions for patients, visitors, families, and the healthcare team.
Key Responsibilities
- Answers telephone and patient intercom system.
- Alerts nursing staff to patient and family concerns.
- Orders supplies and restocks items as needed.
- Maintains unit neatness and organization.
- Performs duties in accordance with Tampa General Hospital's mission, vision, and values.
- Other duties as assigned.
Qualifications
- High school diploma or GED required.
- Demonstrated knowledge of customer service excellence.
- Basic computer skills are necessary.
- Effective verbal and written communication skills are essential.
Work Environment
- This is an on-site position at TGH Main Campus.
- The work schedule is full-time, nights (7 PM - 7 AM), including weekends.
Key skills/competency
- Customer Service
- Communication
- Clerical Skills
- Patient Interaction
- Supply Management
- Team Collaboration
- Problem Solving
- Time Management
- Empathy
- Hospital Operations
Skills & topics
- Customer Service Representative
- Vascular ICU
- Patient Care
- Healthcare
- Clerical
- Receptionist
- Communication
- Customer Service Excellence
- Tampa General Hospital
- Hospital Operations
How to get hired
- Tailor your resume: Highlight customer service, communication, and any healthcare experience. Use keywords from the job description like 'Vascular ICU', 'customer service excellence', and 'clerical'.
- Craft a compelling cover letter: Express your passion for patient care and your understanding of the hospital's mission and values.
- Prepare for behavioral questions: Be ready to discuss your customer service approach, how you handle difficult situations, and your teamwork skills.
- Understand the hospital's culture: Research Tampa General Hospital's commitment to patient care and community.
- Follow application instructions carefully: Ensure all required documentation is submitted accurately and on time.
Technical preparation
Master basic computer skills, including MS Office.,Familiarize yourself with hospital communication systems.,Practice using EMR/EHR systems if possible.,Understand supply ordering and inventory basics.
Behavioral questions
Describe a time you handled a difficult customer.,How do you prioritize multiple communication tasks?,How do you ensure patient and family concerns are heard?,How do you contribute to a positive team environment?
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What are the typical working hours for a Customer Service Representative at Tampa General Hospital's Vascular ICU?
- The Unit Customer Service Representative for the Vascular ICU at Tampa General Hospital works a full-time schedule, specifically during the night shift, from 7 PM to 7 AM. This includes working weekends.
- What educational background is required for the Unit Customer Service Rep role in the Vascular ICU at Tampa General Hospital?
- A high school diploma or GED is the minimum educational requirement for this position at Tampa General Hospital. Additional skills in customer service and basic computer proficiency are also necessary.
- Does Tampa General Hospital offer remote work options for the Vascular ICU Customer Service Representative position?
- No, the Unit Customer Service Representative position for the Vascular ICU at Tampa General Hospital is an on-site role at the TGH Main Campus. It is not eligible for remote work.
- What kind of communication skills are essential for the Customer Service Rep role in Tampa General Hospital's Vascular ICU?
- For the Customer Service Representative role in the Vascular ICU, strong verbal and written communication skills are essential. You'll be interacting with patients, families, and healthcare team members, requiring clear and effective communication.
- How does Tampa General Hospital evaluate candidates for customer service roles like the Vascular ICU position?
- Tampa General Hospital likely evaluates candidates for customer service roles by assessing their demonstrated knowledge of customer service excellence, communication abilities, and their fit with the hospital's mission, vision, and values during the application and interview process.