Event Operations Audit Manager

Job Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

As the Event Operations Audit Manager, you will lead the team responsible for operational revenue assurance across a high-volume, multi-million dollar stadium parking and event venue operation. Your primary mission is to ensure the accuracy, compliance, and integrity of all financial transactions across cashier-led sales and automated kiosk systems. This is a dynamic, fast-paced role that blends field audit expertise with live event operations. We are looking for a hands-on, agile leader who can manage a dedicated audit team, collaborate closely with venue leadership, and champion a culture of procedural excellence and system fidelity.

Key Responsibilities

1. Live Event Operations & Audit Control

• Operational Command: Lead the Audit Control Room during live events to monitor real-time system uptime and transactional accuracy.
• Exception Management: Serve as the final authority for real-time transaction approvals, streamlining communication between field staff and the audit team.
• Systems Monitoring: Utilize advanced reporting tools and automated kiosk data to identify and resolve process deviations or technical bottlenecks as they occur.

2. Auditing & Procedural Compliance

• Field Performance Audits: Conduct unannounced operational audits, performing immediate digital verification of Point-of-Sale (POS) devices and cashier compliance.
• Workflow Testing: Design and deploy QA programs to test front-line staff adherence to Standard Operating Procedures (SOPs) and efficiency benchmarks.
• Equipment Validation: Ensure automated vision kiosk equipment is properly calibrated, reporting accurately, and free of technical bypasses or "blind spots."

3. Data Analytics & Post-Event Intelligence

• Efficiency Reporting: Translate complex sales data into clear, actionable operational reports for senior leadership following each event.
• Variance Analysis: Analyze POS exception data to identify patterns in revenue variance related to specific staff, locations, or equipment.
• Continuous Improvement: Partner with the broader operations team to refine workflows and eliminate systematic errors based on field observations.

4. Team Leadership & Culture

• Team Management: Recruit, train, and mentor a high-performing team of audit specialists, fostering a culture of integrity and meticulous attention to detail.
• Quality Assurance: Ensure all audit measures, compliance standards, and reporting protocols are executed consistently across the entire venue.

Qualifications

• Experience: 3–5+ years of experience in field auditing, operational compliance, or cash room management—ideally within a fast-paced sports, entertainment, hospitality, or large-scale retail environment.
• Leadership: Proven track record of managing and developing a team.
• Technical Skills: Proficiency with modern POS systems, automated kiosks, and data analytics/reporting tools.
• Flexibility: Ability to work a flexible schedule, including nights, weekends, and holidays based on the venue's event calendar.
• Candidates must be at least 18 years old.
• Minimal high school diploma or equivalent.
• Prior supervisory/managerial experience in parking preferred, but not required.
• Ability to read and comprehend simple instructions, short correspondence and memos in English.
• Ability to apply common sense understanding to carry out detailed but standard written or oral instructions.
• Ability to effectively respond positively to customer problems or complaints.
• Ability to adapt to changes in the work environment; able to deal with change, delays or unexpected events.
• License Requirement: Must possess a valid state-issued driver’s license with a current address and acceptable driving record.

Availability to Work

Special shift requirements will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

Physical Demands

The employee is required to stand for extended periods of time outside in varying weather conditions (cold, rainy, snowy, harsh, hot, humid).

Equal Opportunity Employer Statement

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.

Location

US-PA-PHILADELPHIA

Key skills/competency

• Revenue Assurance
• Operational Auditing
• Live Event Management
• POS Systems
• Data Analysis
• Team Leadership
• Compliance
• Kiosk Systems
• Process Improvement
• Financial Integrity