Food Operations Manager 2
Sodexo · Lowell, MA
- On site
- Full-time
- $70,000 / year
- Lowell, MA
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Subject: Interested in the Food Operations Manager 2 role at Sodexo
Hi Casey — I came across the Food Operations Manager 2 opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Sodexo stood out because…
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Job highlights
- Manage daily food operations at Lowell General Hospital.
- Ensure quality, safety, and patient satisfaction.
- Lead and develop frontline food service teams.
- Oversee financial performance and cost controls.
- Collaborate with hospital leadership for dining programs.
About the role
Food Operations Manager at Sodexo - Lowell General Hospital
Sodexo is seeking a Food Operations Manager to support food service operations at Lowell General Hospital, a community-based healthcare system in Lowell, MA. This role will oversee daily food production, patient services, and retail operations, ensuring high levels of quality, safety, and patient satisfaction.
The Food Operations Manager will play a key role in driving operational excellence, enhancing the patient experience, and supporting frontline teams in a fast-paced healthcare environment.
What You'll Do
- Oversee day-to-day food service operations, including patient dining, retail/cafeteria, and catering services
- Ensure compliance with Sodexo standards, healthcare regulations (Joint Commission, CMS), and food safety protocols
- Manage and develop frontline staff, including scheduling, training, and performance management
- Drive patient satisfaction initiatives, including rounding and service recovery
- Monitor food quality, presentation, and portion control to meet Sodexo and client expectations
- Support financial performance by managing labor, food cost, and waste initiatives
- Collaborate with clinical teams and hospital leadership to enhance patient dining programs
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- Experience in healthcare food service, hospitals, or large-volume food operations
- Strong leadership skills with the ability to motivate and develop teams
- Knowledge of food safety standards (HACCP) and regulatory compliance
- Experience managing patient services and/or retail dining operations
- Financial acumen, including labor management and cost controls
- Strong communication skills and a customer-focused mindset
- Ability to thrive in a fast-paced, high-volume environment
Qualifications & Requirements
- Minimum Education Requirement - Associate's Degree or equivalent experience
- Minimum Management Experience - 2 Years
- Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Key skills/competency
- Food Operations Management
- Healthcare Food Service
- Team Leadership
- Food Safety (HACCP)
- Regulatory Compliance
- Patient Satisfaction
- Financial Management
- Staff Development
- Customer Service
- Sodexo Standards
Skills & topics
- Food Operations Manager
- Sodexo
- Lowell General Hospital
- Healthcare Food Service
- Hospital Operations
- Food Safety
- Team Leadership
- Patient Dining
- Retail Food Service
- Catering Management
- HACCP
- Joint Commission
- CMS Regulations
- Labor Management
- Cost Control
- Customer Service
- Staff Development
- Food Quality
- Menu Planning
- Operational Excellence
How to get hired
- Tailor your resume: Highlight your healthcare food service, leadership, and financial management experience, using keywords from the job description.
- Showcase your skills: Emphasize your knowledge of food safety (HACCP) and regulatory compliance in your application.
- Demonstrate leadership: Prepare examples of how you've motivated teams and driven patient satisfaction initiatives.
- Understand Sodexo's mission: Research Sodexo's values and purpose to align your application and interview responses.
- Prepare for interviews: Be ready to discuss your experience in fast-paced, high-volume environments and your approach to operational excellence.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the typical career path for a Food Operations Manager at Sodexo?
- Sodexo offers robust career growth opportunities. As a Food Operations Manager at Lowell General Hospital, you can advance into larger or more complex operations, regional management roles, or specialized areas within Sodexo, supported by their tuition reimbursement and development programs.
- What are the key performance indicators for a Food Operations Manager at Sodexo?
- Key performance indicators for this role at Sodexo would likely include patient satisfaction scores, food quality and safety compliance, labor cost management, food cost control, waste reduction, and team member engagement and retention.
- How does Sodexo ensure food safety and quality in a hospital setting?
- Sodexo implements rigorous food safety protocols, adhering to standards like HACCP, Joint Commission, and CMS regulations. This includes strict monitoring of food production, handling, storage, and service, along with comprehensive staff training.
- What kind of interaction will a Food Operations Manager have with hospital staff?
- The Food Operations Manager will collaborate closely with clinical teams, hospital leadership, and other departments to enhance patient dining programs, ensure seamless service delivery, and gather feedback for continuous improvement.
- What is the work environment like for a Food Operations Manager at Sodexo?
- The role operates in a fast-paced, high-volume healthcare environment. You'll be managing diverse food service operations, including patient dining, retail, and catering, requiring adaptability and strong organizational skills.
- Does Sodexo provide training for new Food Operations Managers?
- Yes, Sodexo provides comprehensive information and training upon hire to ensure new employees are well-equipped to manage their responsibilities, including understanding company standards and operational procedures.
- What are the benefits of working for Sodexo as a Food Operations Manager?
- Sodexo offers a comprehensive benefits package including medical, dental, vision, 401(k) with matching, paid time off, company holidays, and opportunities for career growth and tuition reimbursement.
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