Clinical Manager, Specialty Pharmacy Patient Services
Shields Health Solutions · Albany, NY
- On site
- Full-time
- $150,000 / year
- Albany, NY
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Subject: Interested in the Clinical Manager, Specialty Pharmacy Patient Services role at Shields Health Solutions
Hi Alex — I came across the Clinical Manager, Specialty Pharmacy Patient Services opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Shields Health Solutions stood out because…
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Job highlights
- Lead specialty pharmacy teams for patient care.
- Coach and develop patient support teams.
- Manage prior authorizations and patient outreach.
- Improve workflows for patient satisfaction.
- Drive service, growth, and outcomes.
About the role
Clinical Manager, Specialty Pharmacy Patient Services
Help lead specialty pharmacy teams that make a difference in patient care. We’re seeking an experienced healthcare leader who enjoys building strong teams, improving processes, and delivering excellent patient experiences. This role is ideal for someone with a pharmacy background who thrives in fast‑growing, collaborative environments.
As the Clinical Manager, Patient Services, you’ll oversee teams supporting specialty pharmacy services across hospital and clinic settings. You’ll play a key role in coaching team members, driving performance, and ensuring best‑in‑class support for patients and partners.
What You’ll Do
- Lead and support teams including Specialty Pharmacy Liaisons and other patient support roles
- Coach, train, and develop team members through regular feedback and performance management
- Ensure consistent use of best practices related to prior authorizations, financial assistance, refills, appointments, and patient outreach
- Partner closely with clinics, pharmacies, and internal teams to deliver a seamless patient experience
- Monitor performance metrics and help teams meet service, growth, and patient outcome goals
- Identify opportunities to improve workflows, efficiency, and patient satisfaction
- Build strong relationships with clinic leaders, pharmacy teams, and internal stakeholders
- Ensure team coverage and continuity of service
- Share performance updates and contribute to strategic initiatives such as new clinic launches
What We’re Looking For
- PharmD, RPh, or BS in Pharmacy (required)
- Active pharmacist license (required)
- 5+ years of experience in a healthcare or pharmacy setting with patient and clinician interaction
- 2+ years of people management experience (preferred)
- Experience working with physicians, nurses, and healthcare teams (outpatient or clinic setting preferred)
- Strong communication, organization, and problem‑solving skills
- Comfortable managing performance metrics while maintaining clinical quality
- Proficient in Microsoft Office (Excel and Word); able to quickly learn new systems
You’ll Thrive Here If You Are
- A motivating, supportive leader who enjoys developing others
- Patient‑focused and service‑oriented
- Organized, dependable, and detail‑driven
- Collaborative and comfortable working in close‑knit teams
- Passionate about improving access to specialty medications
An employee in this position can expect a salary rate between $100,000 and $150,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.
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Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Key skills/competency
- Clinical Management
- Specialty Pharmacy
- Patient Services
- Team Leadership
- Process Improvement
- Performance Management
- Healthcare Operations
- Patient Outreach
- Prior Authorizations
- Pharmacy Operations
Skills & topics
- Clinical Manager
- Specialty Pharmacy
- Patient Services
- Pharmacy Leadership
- Healthcare Management
- Patient Care
- Team Leadership
- Process Improvement
- Performance Management
- Prior Authorizations
- PharmD
- RPh
- BS Pharmacy
- Pharmacist
- Healthcare
- Pharmacy
- Patient Outreach
- Financial Assistance
- Clinic Operations
- Hospital Pharmacy
- Microsoft Excel
- Microsoft Word
How to get hired
- Tailor your resume: Highlight your pharmacy leadership and patient services experience, emphasizing people management and process improvement.
- Showcase your impact: Quantify your achievements in previous roles, such as improving patient outcomes or team efficiency, to demonstrate your value.
- Understand their mission: Research Shields Health Solutions' commitment to patient care and specialty medications to align your application.
- Prepare for behavioral questions: Be ready to discuss your leadership style, how you develop teams, and your approach to problem-solving in healthcare settings.
- Highlight key skills: Emphasize your strong communication, organizational, and problem-solving abilities, crucial for this Clinical Manager role.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the required qualifications for the Clinical Manager, Specialty Pharmacy Patient Services role at Shields Health Solutions?
- The essential qualifications for the Clinical Manager, Specialty Pharmacy Patient Services position include a PharmD, RPh, or BS in Pharmacy, an active pharmacist license, and at least 5 years of experience in a healthcare or pharmacy setting with patient and clinician interaction. While not mandatory, 2+ years of people management experience is preferred.
- What is the typical salary range for the Clinical Manager, Specialty Pharmacy Patient Services position at Shields Health Solutions?
- The anticipated salary range for this Clinical Manager role is between $100,000 and $150,000 annually, with the potential for a bonus. The final salary will be determined by factors such as your experience, seniority, and geographic location.
- What is the work environment like for a Clinical Manager at Shields Health Solutions?
- Shields Health Solutions fosters a fast-growing, collaborative environment. As a Clinical Manager, you'll work with dynamic teams, focus on improving processes, and deliver excellent patient experiences, making it an ideal setting for those passionate about healthcare innovation and patient care.
- How important is people management experience for the Clinical Manager, Specialty Pharmacy Patient Services role?
- People management experience is highly valued for the Clinical Manager, Specialty Pharmacy Patient Services position. While 2+ years of experience is preferred, the role involves leading and supporting teams, coaching members, and managing performance, making your ability to lead and develop others a key aspect of success.
- What are the key responsibilities of the Clinical Manager, Specialty Pharmacy Patient Services at Shields Health Solutions?
- Key responsibilities include leading and supporting specialty pharmacy teams, coaching and developing team members, ensuring best practices in areas like prior authorizations and patient outreach, partnering with clinics and pharmacies for a seamless patient experience, monitoring performance metrics, and identifying workflow improvements.
- Does Shields Health Solutions offer remote work options for the Clinical Manager, Specialty Pharmacy Patient Services position?
- The job description does not explicitly mention remote work options for this specific role. However, it emphasizes working closely with clinics, pharmacies, and internal teams, suggesting a strong on-site or hybrid presence may be required. It's best to clarify this during the application or interview process.