Services Sales Solutions Senior Manager/ Director - Public Sector
Salesforce · New York, United States
- Hybrid
- Full-time
- $273,000 / year
- New York, United States
✓ Hiring manager found for this role
Email the hiring manager to get a response.
Get their verified email + an intro that's ready to send.
Services Sales Solutions Senior Manager/ Director - Public Sector
Salesforce · New York, United States
Sam Bennett
Hiring Manager · h•••••@salesforce.wd12.myworkdayjobs.com
✍️ Your intro emailReady to send
Subject: Interested in the Services Sales Solutions Senior Manager/ Director - Public Sector role at Salesforce
Hi Sam — I came across the Services Sales Solutions Senior Manager/ Director - Public Sector opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Salesforce stood out because…
🔒 Unlock to read & send
✎ Personalized to your résumé after sign-up.
$1 once
Just this hiring manager
Best value
$9/mo
Unlimited — any job, anywhere
- ✓ Verified email of the hiring manager
- ✓ Intro email personalized to your résumé
- ✓ $9/mo = unlimited — any job link
Secure checkout · cancel anytime
View the original posting ↗
Not recommended alone — most applicants never hear back.
Job highlights
- Lead Public Sector AI transformation pre-sales.
- Develop strategic roadmaps and business cases.
- Partner with executive stakeholders and sales teams.
- Drive deal velocity and pipeline conversion.
- Shape and close complex transformational engagements.
About the role
Salesforce Professional Services: Driving Transformational Engagements
Salesforce Professional Services is at the forefront of delivering strategic engagements that define transformational opportunities and create clear plans for executing change programs. We leverage our team's expertise to partner with executive-level customers, aligning on specific business goals and actions to maximize the value of the Salesforce platform. Our comprehensive approach integrates people, process, and technology, providing recommendations for business changes to enhance the utilization of Salesforce.
Services Sales Solutions Lead Role Overview
Services Sales Solutions Leads (SSSLs) are pivotal strategic thinkers who empower Public Sector customers to evolve into Agentic AI Enterprises. Your core responsibility is to guide clients in understanding the 'why' before the 'how,' collaborating with executive stakeholders to develop customized strategic roadmaps and business cases that harness the full potential of AI. As an SSSL, you will drive the pre-sales motion by providing dedicated deal support to a pod of 1-5 sellers, focusing on high-impact sales enablement and pipeline conversion.
Key Responsibilities and Impact
- Operate with a strong bias for action, moving rapidly to meet fast-paced mission requirements and accelerate deal velocity.
- Partner closely with Account Partners (APs) to lead the pre-sales discovery process, employing ruthless prioritization to qualify deals early, mitigate delivery risks, and concentrate on high-impact opportunities.
- Serve as the strategic connective tissue, orchestrating internal subject matter experts to validate solutions and translate ambitious visions into simplified, outcome-based proposals and accurate Statements of Work (SOWs).
- Own and execute "Vision to Value" sessions – pre-implementation strategy sprints focused on executive alignment, capability prioritization, and defining measurable KPIs.
- Drive pipeline creation, influence bookings, scale AI-first transformations, and capture positive AP feedback.
- Act as the strategic anchor for engagements, crafting transformation stories that win industry awards and ensuring seamless transitions to delivery teams for rapid mobilization.
Your Impact Detailed
Strategic Customer Advisory & Engagement Shaping
- Serve as a trusted advisor to executive-level customers, developing narratives that outline the execution plan and timeline for transformation programs.
- Prescriptively shape large, complex, and transformational engagements, recommending the optimal path for customer success beyond stated requirements.
- Ensure business value is defined and realized by translating executive objectives into clear, executable implementation plans.
- Uncover and articulate future opportunities to drive sustained customer value and Salesforce expansion.
- Execute Phase 0 Frameworks for critical opportunities and complex accounts to accelerate pipeline velocity and protect customer investments.
Cross-Functional Collaboration & Deal Strategy
- Partner closely with Account Partners to structure deal financial strategies and implementation roadmaps, co-presenting value and strategic outcomes.
- Collaborate with Services Sales Solution Architects, Business Strategists, and other roles on pre-sales discovery workshops, engaging functional stakeholders to understand business challenges and desired outcomes.
- Orchestrate cross-functional collaboration between Sales, Architecture, and Leadership, running "Deal Clinics" to stress-test strategies and reduce stalled deals.
- Build scalable, reusable assets like pre-sales tools, methodologies, and customer stories to enable Account Partners for self-service.
Setup Customers For Success
- Contribute to high client satisfaction by ensuring solutions are set up for delivery success and align with customer objectives.
- Drive Strategic Account Health by defining customer objectives, mitigating delivery risks, and applying a disciplined Go/No-Go (GNG) process.
- Embed Innovation & AI by adopting an AI-first framework and integrating AI-powered tools to enhance velocity and quality.
Key Performance Indicators & Success Metrics
- Drive Pipeline & Bookings Impact: Measure success through direct contribution to regional revenue targets, tracking pipeline generation and deal-win ratios.
- Account Partner Alignment & Feedback: Participate in GTM cadences and maintain high satisfaction metrics through structured AP feedback loops.
- Champion AI & Brand Transformation: Lead the organization's "Innovation-First" approach by operationalizing AI tooling and guiding customer evolution into Agentic Enterprises.
- Eminence & Industry Recognition: Cultivate thought leadership by documenting high-fidelity transformation stories for industry awards and features.
Required Qualifications
- 10+ years of experience in enterprise-level consulting services, with 7+ years focused on the Salesforce platform.
- 7+ years of deep enterprise-level project or program experience (SaaS preferred) for accurate scoping and estimation.
- Demonstrable experience leading end-to-end discovery, solutioning, estimating, and SOW creation for multi-cloud, transformational programs.
- Active involvement in supporting professional services sales, including proposal development and C-level presentations.
- Experience leading strategic scoping, proposal development, RFP responses, and executive-level presentations.
- Deep demonstrated technical and/or functional proficiency in the Salesforce platform and its solutions.
- Salesforce Platform Administrator, Sales Cloud Consultant, Agentforce Specialist, and Service Cloud certifications are strongly preferred.
- Exceptional written and verbal communication skills, with a proven ability to build advisory relationships with executives.
- Demonstrated ability to influence audiences, facilitate complex solutioning workshops, and lead executive discussions.
- Excellent analytical, problem-solving, and conflict-resolution skills.
- Delivery-informed mindset with a deep understanding of cloud technologies and ability to translate ambiguous requirements into tangible solutions.
- Proficiency in deal architecture and pricing, with the ability to manage discounting and lead commercial negotiations.
- Proven ability to lead and mentor cross-functional teams and individuals.
- Ability to travel as required by client needs.
- Degree or equivalent relevant experience required.
Unleash Your Potential at Salesforce
Join Salesforce and experience limitless potential in all areas of your life. Our benefits and resources support your balance and well-being, while our AI agents accelerate your impact. Together, we will extend the power of Agentforce to organizations of all sizes, delivering exceptional customer experiences. Apply today to shape the future of AI and redefine what's possible.
Key skills/competency
- Salesforce Platform
- Public Sector Sales
- Services Sales Solutions
- AI Transformation
- Strategic Roadmapping
- Executive Engagement
- Pre-Sales Discovery
- Solution Architecture
- Deal Strategy
- SOW Creation
Skills & topics
- Salesforce
- Services Sales
- Solutions Lead
- Public Sector
- AI CRM
- Customer Success
- Consulting
- Pre-Sales
- Sales Strategy
- Enterprise Solutions
- Program Management
- SaaS
- Deal Architecture
- Executive Engagement
- Transformation
- Agentic Enterprise
How to get hired
- Tailor your resume: Highlight your 10+ years of enterprise consulting and 7+ years of Salesforce platform experience, emphasizing public sector and pre-sales leadership.
- Showcase executive presence: Detail your experience in influencing C-level executives, facilitating workshops, and presenting complex solutions.
- Quantify achievements: Provide specific examples of how you've driven pipeline, influenced bookings, and successfully closed transformational deals.
- Align with Salesforce values: Demonstrate your understanding of AI, innovation, and customer success in your application materials and interviews.
- Prepare for technical and behavioral questions: Be ready to discuss your deep Salesforce platform knowledge and your approach to complex problem-solving and collaboration.
Technical preparation
Master Salesforce platform capabilities and solutions.,Understand AI integration in enterprise solutions.,Prepare to discuss SaaS project leadership.,Review public sector technology challenges.
Behavioral questions
Describe a complex transformational program you led.,How do you build trust with executive clients?,Explain your approach to mitigating delivery risks.,How do you collaborate across sales, architecture, and leadership?
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What is the primary focus for a Services Sales Solutions Senior Manager/Director at Salesforce Public Sector?
- The primary focus for this role at Salesforce Public Sector is to act as a strategic thought leader, enabling public sector clients to transform into Agentic AI Enterprises. This involves partnering with executive stakeholders to design strategic roadmaps and business cases that leverage AI and unlock the full potential of Salesforce.
- What level of Salesforce platform experience is required for this role?
- A minimum of 10 years of experience delivering enterprise-level consulting services is required, with at least 7 of those years specifically focused on the Salesforce platform. Deep demonstrated technical and/or functional proficiency in Salesforce solutions is essential.
- How does Salesforce use AI in its hiring process for this Services Sales Solutions role?
- Salesforce utilizes AI tools to assist recruiters in assessing and evaluating resumes and qualifications. However, final candidate selection and hiring decisions are always made by humans. More details on data usage and opt-out options can be found in their Candidate Privacy Statement.
- What are the key performance indicators for a Services Sales Solutions Lead at Salesforce?
- Key performance indicators include driving pipeline and bookings impact through strategic pre-sales engagements, achieving high Account Partner alignment and feedback scores, championing AI and brand transformation, and cultivating thought leadership for industry recognition.
- Is travel required for the Services Sales Solutions Senior Manager/Director role in Public Sector?
- Yes, the ability to travel will be required for this role, with the extent of travel varying based on client needs. This is a standard requirement for client-facing strategic positions.
- What kind of certifications are preferred for this Salesforce Services Sales role?
- While not strictly required, Salesforce Platform Administrator, Salesforce Sales Cloud Consultant, Agentforce Specialist, and Salesforce Service Cloud certifications are strongly preferred for this position.
- How does Salesforce approach compensation for this role?
- Salesforce aims for equitable compensation based on factors like location, job level, knowledge, skills, and experience. For this role, the typical base salary range is $150,100 - $273,000 annually, with higher ranges in specific high-cost-of-living areas like California and New York. This range represents base salary only.