Project Manager I - Consumer Experience (Remote)
RemoteHunter · United States
- Hybrid
- Full-time
- $81,000 / year
- United States
Job highlights
- Manage client projects with limited complexity.
- Ensure project goals meet client needs.
- Coordinate cross-functional teams and resources.
- Maintain client relationships and satisfaction.
- Improve consumer experience and processes.
About the role
About Our Client
The organization operates in the benefits technology and services industry, focusing on creating client programs that maximize benefits program investments, reduce risk exposure, and engage employees with user-friendly solutions and communication tools. Founded by HR professionals, the company emphasizes a service-oriented culture and a secure SaaS platform to achieve measurable client satisfaction.About the Opportunity
The **Project Manager I - Consumer Experience** is responsible for overseeing multiple client projects of limited complexity. This role ensures project deliverables align with client goals, timelines, and budgets by coordinating resources, managing risks, and maintaining client relationships. The position contributes significantly to client retention and the delivery of an improved consumer experience.Responsibilities
- Collaborate with cross-functional teams to define project scope based on client objectives.
- Coordinate with content creators to deliver client-branded materials.
- Manage project activities, progress, budgets, and deadlines across multiple projects.
- Schedule and lead project meetings; prepare status reports and communicate updates.
- Maintain project documentation such as plans, scorecards, briefs, and reporting.
- Address project issues with leadership guidance; escalate unresolved risks and assist in mitigation.
- Hold clients accountable for their responsibilities and communicate potential impacts of delays.
- Build and maintain positive relationships with client partners and stakeholders.
- Use project management software to plan and track project timelines and deliverables.
- Apply knowledge of benefits and project management to support clients with low-complexity projects.
- Promote best practices and influence client adoption within the broader consumer experience framework.
- Contribute to the development and improvement of processes and best practices.
- Monitor and complete project-related tasks by assigned deadlines.
- Comply with organizational policies and standards.
- Perform other duties as assigned.
Requirements
- Bachelor's degree in business, project management, engineering, technology, or related field.
- 1-5 years of professional experience in project management or a related area.
- Proficiency in Microsoft Office (OneNote, Excel, Word, PowerPoint).
- Preferred certifications or experience: PMI-ACP, PMP, Client Onboarding, consulting.
- Experience in the benefits industry is a plus.
- Proficiency with ServiceNow is advantageous.
- Professional demeanor with strong relationship-building and urgency skills.
- Excellent organizational and time management abilities with risk recognition.
- Strong collaboration skills across diverse teams and stakeholders.
- Excellent verbal and written communication and interpersonal skills.
Pay Range and Compensation Package
- The pay range for this position is 48K to 81K per year, depending on education, experience, skills, internal equity, and market alignment.
- Eligibility to participate in the annual bonus incentive plan.
- Comprehensive benefits package available for full-time or part-time benefit-eligible positions.
Equal Opportunity Statement
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Key skills/competency
- Project Management
- Client Relationship Management
- Consumer Experience
- Benefits Technology
- SaaS Platform
- Cross-functional Collaboration
- Risk Management
- Project Documentation
- Process Improvement
- Stakeholder Communication
Skills & topics
- Project Manager
- Consumer Experience
- Client Management
- Benefits Technology
- SaaS
- Remote Work
- Project Coordination
- Stakeholder Communication
- Risk Management
- Process Improvement
How to get hired
- Tailor your resume: Highlight project management experience and benefits industry knowledge.
- Showcase skills: Emphasize collaboration, communication, and organizational abilities in your application.
- Prepare for interviews: Be ready to discuss your experience managing client projects and driving consumer experience improvements.
- Research the company: Understand their focus on benefits technology and client-centric solutions.
- Highlight certifications: Mention any PMI-ACP, PMP, or client onboarding experience.
Technical preparation
Master Microsoft Office suite tools.,Familiarize with project management software.,Understand benefits industry terminology.,Review ServiceNow features if possible.
Behavioral questions
Describe a complex client project you managed.,How do you handle project scope creep?,How do you build strong client relationships?,How do you manage competing project priorities?
Frequently asked questions
- What is the role of a Project Manager I - Consumer Experience at RemoteHunter's client?
- The Project Manager I - Consumer Experience oversees multiple low-complexity client projects, ensuring alignment with client goals, timelines, and budgets. They coordinate resources, manage risks, and build client relationships to enhance the overall consumer experience.
- What are the key responsibilities for a Project Manager I - Consumer Experience?
- Key responsibilities include defining project scope, coordinating content delivery, managing project progress and budgets, leading meetings, maintaining documentation, addressing project issues, and building client relationships.
- What qualifications are required for the Project Manager I - Consumer Experience role?
- A Bachelor's degree in a related field, 1-5 years of project management experience, and proficiency in Microsoft Office are required. Experience with ServiceNow and in the benefits industry is a plus.
- What is the salary range for the Project Manager I - Consumer Experience position?
- The annual pay range for this position is $48,000 to $81,000, dependent on factors such as education, experience, and market alignment.
- Is this Project Manager I - Consumer Experience role remote?
- Yes, the Project Manager I - Consumer Experience role is listed as remote. This means you can work from any location, offering flexibility.
- What kind of company is the employer of the Project Manager I - Consumer Experience?
- The employer is in the benefits technology and services industry, providing client programs and a SaaS platform to enhance employee benefits and reduce risks.
- What are the preferred certifications for a Project Manager I - Consumer Experience?
- Preferred certifications include PMI-ACP, PMP, and experience in Client Onboarding or consulting. These can significantly strengthen your application.
- How does RemoteHunter help with this Project Manager I - Consumer Experience application?
- RemoteHunter connects candidates with this employer. You will complete your full application directly through the hiring company’s career page or ATS, not through RemoteHunter.
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